Aira Explorer Guide

LAST UPDATED: [July 1, 2019]

 

Table of Contents

 

Chapter One: An Introduction to Aira

Welcome to Aira

Congratulations and welcome to Aira! We really hope you enjoy the service, and that you will make Aira an integral part of your daily life.

This document is a guide for using Aira’s service on a smartphone, or with a pair of Aira Smart Glasses. Its goal is to get you started exploring as soon as possible by providing everything you need to know to take full advantage of the Aira service.

For a more in-depth explanation of what Aira is and how you can use it, you can find a series of audio lessons available for online listening or download at aira.io/training.

What is Aira?

Aira gives you professionally-trained, security-vetted, sighted assistance at the touch of a button. Our agents are available 24 hours a day, seven days a week.

There are many ways you can use Aira to do more. Sometimes a task is just more efficient to complete when you use Aira – and your time is just as valuable as anyone else’s. Some tasks may be just less stressful. And sometimes you may even think twice about doing something that would benefit from sighted assistance because you don’t want to inconvenience someone.

Be assured that Aira agents are always happy to answer your call. So, whenever some extra visual information would make a task more efficient, less stressful, or make a task more accessible, Aira is at your service.

We call Aira customers “Explorers.” That doesn’t mean that Aira is limited to serving you just when you travel. Although, of course, we’ll be glad to do that, ranging from a walk around your neighborhood to getting to your gate at one of the world’s most busy airports. Explorers use Aira for any task at all where sight can be of value.

Aira in no way replaces any of the techniques you use now to get things done – it’s an enhancement to those skills.

The seeds for starting Aira were planted in 2014 when Suman Kanuganti struck up a friendship with a legally blind communications professional.

These seeds grew into discussions with San Diego serial entrepreneur Larry Bock (also legally blind), around how a key challenge behind being blind is not lack of vision, but the lack of immediate access to visual information.

Using this concept, Kanuganti was inspired to create a service that works like “OnStar” for the blind.
Today, Aira is the world’s fastest-growing service provider among the blind and low-vision community.

An Aira agent can see your environment thanks to the camera built into your smartphone, or our Horizon Phone, or by using the Aira Smart Glasses. Wearing these smart glasses gives Aira agents an eye-level view of your environment and it means there’s nothing for you to hold.

You can download our free app from the iOS app store, and from Google Play, and use it free in an increasing number of ways thanks to our Aira Access Partners.

Aira Access might be location-specific or task-specific. Our location-specific Aira Access initiatives work like free Wi-Fi. When you have our free app on your mobile device, and enable notifications for our app, you’ll receive a push notification when you’re in an Aira Access Location. You’ll find Aira Access in airports, shopping outlets, college campuses, blindness conferences, blindness agencies, and more.

Some of our Aira Access Partners fund the use of Aira for specific tasks. Our partnership with Intuit QuickBooks means that if you’re blind or low vision and run your own small business, you can use Aira for free for tasks pertaining to operating your business – even if you’re not signed up with an Aira plan. Aira users can receive assistance with Vispero products, like JAWS and ZoomText, without using minutes from their plan, thanks to an Aira Access partnership with Vispero.

Aira offers programs of its own, such as a program for job-seekers. We’re passionately committed to putting a huge dent in the dire unemployment statistics in the blind community. So if you’re a paying Explorer, and we can assist in any way at all with a task related to getting a job, such as ensuring your resume is well formatted, searching for and reading job advertisements, and even traveling to the interview, those tasks are on us. Just tell the Aira agent when you call that the task relates to a job search and it won’t count against your plan.

Your employer may fund Aira to assist you in work-related tasks, investing in your productivity. But the most flexible and comprehensive way to use Aira is to sign up for one of our plans, so you can use Aira anywhere you want, whenever you want. Like a cellphone plan, you purchase a monthly bucket of minutes from Aira. We never lock you into a contract, so you can experiment with how often you’re using the service, and downgrade or upgrade your plan at any time. If you feel that you’re having one particularly busy month, you have the option to purchase add-on minutes.

About our agents

Although we love talking about our technology, it remains a tool to facilitate what we’re really about: connecting you with highly-trained professionals to assist with any task that might be more efficient or accessible with sighted assistance.

Being an Aira agent is unique, so it takes a unique combination of skills to become one. Agents need to:

  • Have strong customer service skill
  • Be able to multitask (especially while managing several pieces of software on a computer)
  • Have a passion for helping people

The vetting process to become an agent is stringent, as prospective agents are tested throughout the application and interviewing process. Less than 5% of applicants go on to become fully-fledged agents.

Training to become an agent is also rigorous. Prospective agents conduct online training coursework, moving to hands-on work with our blind and low-vision Explorer trainers once they are familiar with our technology. After that training, they’ll then do more coursework to tighten up those skills. Training never ends, as agents are always learning about new features and skills to help make themselves even more useful to Explorers.

Agents work in a range of locations. So long as they meet specific requirements (such as having the right equipment and a quiet space to work in), agents can work remotely from nearly anywhere.
After hitting the call button, you should typically connect with an Aira agent in 30 seconds or less.
Agents use a piece of software when working with Explorers called the Agent Dashboard. The Agent Dashboard displays a lot of information to an agent, including the live video stream, an Explorer’s profile information, as well as GPS tracking information.

At Aira, we take your privacy and confidentiality very seriously. All prospective agents sign a confidentiality agreement and need to pass a background check before becoming a certified Aira agent. Anything done between an agent and an Explorer is completely confidential, and any confidential information shared between an Explorer and an agent is deleted immediately after a session has ended.

Chapter Two: Getting the App and Signing Up

Downloading the app

The Aira app is free to download at aira.io/app, or by searching for “Aira” (spelled A-I-R-A) in the Apple App Store or Google Play Store.

You can also use Siri or Google Assistant to find the app. Please note that you will need to say “air-ah” if Siri is set to US English.

When installing the app, we highly recommend agreeing to all permissions (such as location tracking, push notifications, and access to your microphone and camera).

For a more in-depth guide to downloading the Aira app, visit Module Two of our audio training series, Exploring Aira.

Signing up for a Guest account

Aira Access is available at an increasing number of locations, and anywhere at all for an increasing number of specific tasks. When you are in those locations, or if you want to perform those specific tasks, you can use Aira’s professionally-trained agents for free. To do that, you’ll need to create a free account.

Step 1: Go to www.aira.io/app to download the Aira app to your smartphone.

Step 2: Open the app, enter your mobile number and select the “Get Started” button.

Step 3: We’ll send you a text with a temporary, four-digit Aira code. Enter the code in the app to verify your mobile number.

Step 4: You’re now ready to connect with an Aira agent. Activate your free 7-Day Trial to explore what you can do with Aira!

Please note that when you first open the app, you’ll be asked to accept permission to receive notifications. When you make your first Aira call, you’ll be requested to grant other permissions, such as using your microphone and your camera.

For a more in-depth guide to signing up for a Guest account, visit Module Two of our audio training series, Exploring Aira.

Signing up as an Explorer

While Aira Access is available in an increasing number of locations and for an expanding variety of tasks, the best way to ensure you have 24/7 access to our professionally-trained agents is to subscribe to one of our monthly plans.

You can upgrade, downgrade, or cancel at any time. If you’ve already been using Aira as a Guest and want to upgrade to become an Explorer, the most convenient way to do so is from inside the app. Tap on the “More” tab, tap on “Upgrade to an Explorer,” then select the plan that’s right for you. Provide your personal and billing information, review your purchase, then continue to checkout.
You also have the option to upgrade by speaking with a specialist on the phone. In the United States, the number to call is 1-800-835-1934. For Australia, call 1-800-765-096, and for New Zealand the number is 0800-425-451. If you haven’t tried Aira at all, we’ll be happy to talk to you and explain the benefits of the service and what having a monthly plan can do for you.

You can also upgrade to an Explorer from inside the app.

You can sign up for a monthly plan using our website. If you live in the United States or Canada, visit aira.io/pricing to view the plans we have on offer and follow the prompts to purchase. If you live in Australia or New Zealand, visit aira.io/australia or aira.io/newzealand.

If you live in the United States, you have the option to purchase the Aira Horizon Kit, featuring the Horizon Smart Glasses and Horizon Phone, for a one-time payment of $600, or for a rent-to-own cost of $25 per month for 24 months. To learn more about the Horizon Kit, read Chapter Three of this Explorer Guide.

If someone you know has referred you to Aira, make sure you use their referral code as you both stand to benefit. When you use another Explorer’s referral code, you will receive your first month with Aira for free, and the Explorer who referred you will receive a credit to their Aira account equivalent to one month of the plan you sign up for. Each Explorer has their own personal referral link that they can send to you. If you’re signing up on the phone, just mention the name of the Explorer who referred you and we’ll take care of the rest.

For a more in-depth guide to signing up as an Explorer, visit Module Two of our audio training series, Exploring Aira.

Signing into Aira

To sign into the Aira app, open the app on your smartphone.

Fill in your email address in the appropriate text field.

Fill in the password you used when you created your Aira account.

Tap the “Sign In” button when you’re ready.

Congratulations, you’re now signed into the Aira app and ready to connect with an agent.

Chapter Three: Horizon

Introduction to Horizon

While conducting research to find the best technology for our customers’ needs, we discovered that it simply didn’t exist. So, we decided to create the solution ourselves.

Horizon has a single device to charge and provides over seven hours of continuous video streaming with an agent. Aira agents receive video from a camera mounted in the center of the smart glasses, optimized for remote visual assistance. The camera provides 120 degrees of visual field to give Aira agents a wide, high-quality view of what’s around you. When the situation warrants, or if you simply prefer to, you can power on the Horizon Phone and use its built-in camera.

This makes Horizon one of the easiest blindness appliances to use because you just power it up, tap a button, and you’re in contact with an agent.

You can hear your agent through wired or wireless headphones, or through the very clear, loud, built-in speaker on your Horizon Phone. You can use Horizon on its own or in conjunction with your smartphone. Horizon also comes with Aira’s personal AI assistant, Chloe.

Inside the Aira Horizon Kit

Inside the Horizon Kit you will find:

  • Aira Horizon Smart Glasses in a hard smart glasses case
  • Two tether cords (Micro USB male to micro USB male)
  • Aira Horizon Phone
  • Phone case for the Horizon Phone (already on the phone)
  • One Horizon Phone charger (micro USB to USB AC adaptor)
  • Quick Start Guides (in Braille and in Print)

For a more in-depth description of what you’ll find inside the Horizon Kit, listen to the “What’s in the box?” section in Module Three of our audio training series, Exploring Aira.

How to get started

Operating the Horizon Phone

Using the Horizon Phone is simple as you only need to use the physical buttons on the device.

Power

The power button is located on the right edge of the device. To turn the phone on or off, press and hold the button for five seconds, or until you feel a short vibration. To lock or unlock the phone, just press the power button once.

Volume

To turn the volume up or down, use the volume rocker located on the left edge of the phone.

Setting up your Horizon Smart Glasses and Phone

Step 1

If you haven’t already done so, remove the Horizon Phone, charger, charging cord, and tether cords from the box. Then remove the Horizon Smart Glasses from the smart glasses case. You only need one tether cord for setting up the Horizon device, the second tether cord is a spare should you need it in the future.

Step 2

Plug the tether cord into the port on the bottom of the phone. The plug only fits one way, so don’t force it. The metal prongs should be face down when plugging it into the phone.

Step 3

Plug the other end of the tether cord into the port located at the end of the right arm of the smart glasses. Again, the plug only fits one way, so don’t force it.
The metal prongs should face toward the inside of the smart glasses.

Step 4

Power the phone on by holding down the button on the right edge of the device until you feel it vibrate. Shortly after turning the phone on, you will be notified that the Aira service is ready to use.
When you have successfully connected the smart glasses to the phone you will hear Chloe say “Glass connected”.

Congratulations, you are now ready to make your first Aira call. You can double press the Aira call button located below the phone’s screen. Or you can hold down the call button to ask Chloe to call an Aira agent for you.

Charging the Horizon Smart Glasses and Phone

Your Horizon Smart Glasses do not need to be charged, as they charge whenever connected to your Horizon Phone. However, you will be notified by Chloe when it’s time to charge your Horizon Phone.

Steps for charging your Horizon Phone
Step 1

Hold the charger so that the USB port is on the right edge. Plug the larger end of the charging cord into the USB port with the prongs facing toward you. It only fits one way, so don’t force it in.

Step 2

Plug the charger into a power outlet.

Step 3

Plug the smaller end of the cord into the bottom of your phone. Again, it only fits one way, so don’t force it.

Step 4

Leave the phone to charge for about 90 minutes.

To check how much battery charge you have left, you can ask Chloe “How much battery do I have left?”. Chloe will also tell you how much charge you have left whenever you connect your Smart Glasses to the Phone, or whenever you start charging.

It takes 90 minutes to fully charge the phone. When fully charged, the battery will last for about seven hours of continuous use.

Using Horizon

Chloe starts you on your journey

When powering on the Horizon Phone, you will feel an initial vibration indicating the phone is powering up. Once everything loads, you will be greeted by Chloe, Aira’s artificial intelligence agent.

She will walk you through the setup of the Horizon Kit, explain what she can do for you, and how best to use your new Aira Horizon Kit. Whenever you need to talk to Chloe, hold down the call button located beneath the screen. After you hear the tone, you can speak to Chloe. If during the setup process you want to skip immediately to using Horizon, hold down the call button to talk to Chloe and say “Stop.” She will end the tutorial, and you are ready to use Horizon.

What can I say to Chloe?

Chloe has a number of skills and tasks she can assist you with. The following list explains the skill, and how you can ask Chloe to perform it.

Chloe Skill What to say to Chloe after holding down the call button
Tips about what Chloe can do: “What can you do?”
Calling an agent: “Call an agent.”
Read text in real time (beta with the Horizon Phone’s camera): “Read this.” When done reading, say “Stop.”
Stop what she’s doing and go back to her usual mode: “Stop.”
Turn on the Horizon Phone’s flashlight. (Useful when there is poor lighting and trying to read with Chloe): “Turn on the flashlight.”
“Turn off the flashlight.”
Check available minutes: “Check my minutes.”
“How many minutes do I have left?”
Check the date: “What day is it?”
Check the time: “What time is it?”
Check the battery level: “How much battery do I have left?”
Check which version of software that Horizon is running: “What version are you?”
Toggle Wi-Fi on or off: “Turn Wi-Fi on.”
“Turn Wi-Fi off.”
Toggle Bluetooth on or off: “Turn on Bluetooth.”
“Turn off Bluetooth.”
Check current signal strength: “What is my signal strength?”
“How strong is my signal?”
Pair to a new or existing Bluetooth headset: “Connect to Bluetooth device.”
Disconnect from a paired Bluetooth device: “Disconnect Bluetooth device.”
Forget the paired Bluetooth device: “Forget Bluetooth device.”
Check what’s new in the latest version update: “What’s new?”
Use the Horizon Phone’s camera: “Switch to the Horizon Phone’s camera.”
Make a free Aira Access call, (you will be prompted to choose the specific Aira Access offer you want to use) “Make an Aira Access call.”
Learn about what Aira Access offers are available “Tell me about promotions / products / locations offers possible.”
Hear a list of nearby Aira Access Locations. Choosing a number of the location you are interested in will provide the address “What are the nearest Aira Access Locations?”
To read a document, Chloe will guide you to position the phone camera over the top of a document so all four edges are in view and takes a photo. Chloe then will read it from start to finish. “Read this document.”

If you want to hear Chloe in action, listen to the “Working with Chloe” section in Module Three of our audio training series, Exploring Aira.

Calling an agent and Privacy Mode

You can call an agent using two different methods. The simplest is to unlock your Horizon Phone by either pressing the call button below the screen or the power button on the right side of the phone. Chloe will say, “Unlocked.” Once unlocked, simply double press the call button and Chloe will say, “Calling Aira agent. Connecting to agent.”

While on a call, you can turn Privacy Mode on by long pressing the call button. Chloe will repeat that Privacy Mode is on every 10 seconds to ensure you always know when you have enabled Privacy Mode. To turn it off, long press the call button again. Chloe will indicate that Privacy Mode has been disabled.

To end a call with an agent, double press the call button again. Chloe will tell you that the call has ended.

For a more in-depth description of how you can use the call button, listen to the “Using the Call Button” section in Module Three of our audio training series, Exploring Aira.

Checking Horizon’s status

When not on a call, you can always receive a full status report from Chloe by tapping the call button once. Chloe will say something like the following: “Battery 86%, connected to Aira via 4G LTE.”

Shutting down the Horizon Phone

If you want to shut down the Horizon Phone, you can do so by holding down the power button on the right side of the phone for approximately four seconds. You will feel a final vibration indicating the phone is powered down.

Reading with Chloe (beta)

Chloe is currently beta testing her reading skills using the Horizon Phone’s camera.

With the Horizon Smart Glasses connected or disconnected, you can ask Chloe to “Read this.” At that point, the Horizon Phone’s screen will show the camera view of what the phone is looking at, and you can point the phone’s camera at any text available.

When Chloe is reading, you can silence her by placing the palm of your hand up near the earpiece of the Horizon Phone near the top, above the screen.

If Chloe is not reading the correct text, or if you would prefer to have her start the reading process over again, you can double tap anywhere on the screen of the Horizon phone, and she will begin looking for new text. Chloe begins reading when the text is clear and in her field of view using the phone’s camera. When you would like Chloe to finish reading, hold the call button down and tell Chloe to “Stop.”

In addition to this capability, Chloe can now read entire pages at a time. To read a document, activate Chloe and say, “Read this document.” Chloe will guide you to position the phone camera over the top of a page so all four edges are in view and takes a photo. Chloe will then read it from start to finish.

Switching between the Horizon Smart Glasses and Phone for Calls

The Horizon Smart Glasses provide a fantastic hands-free Aira experience, with a 120-degree field of view and a stylish look and feel. However, if you do not have the glasses nearby or would prefer to call an agent with the Horizon Phone’s camera, you can do just that.

With the glasses disconnected, double press the call button. Chloe will notify you that she is calling an agent using the Horizon Phone’s camera and will connect you with an agent in seconds.

Whenever you connect the Horizon Smart Glasses to the phone, the Horizon Smart Glasses will be used for video transmission to the agent. If you do have the glasses attached to the Horizon Phone and you find the need to use the phone’s camera, you can tell Chloe to use the Horizon Phone’s camera. When done, you can unplug and reconnect the smart glasses to ensure you are using them, or you can ask Chloe to use the smart glasses camera again.

Using Bluetooth headsets with Horizon

To pair your preferred Bluetooth headset with your Horizon Kit, hold the call button down and say to Chloe, “Connect to Bluetooth device.”

If there are no existing Bluetooth devices, she will begin looking around for available devices. If there were previously paired devices, she would first list those to allow you to pair with a familiar device quickly.

After finding available Bluetooth devices, Chloe will offer you a numbered list. Once Chloe has finished reading out the list of available devices, the Horizon Phone will beep to indicate that Chloe is listening. At this point, just respond with the corresponding number for the device you want to connect to.

Chloe will then pair with that device and audio will be routed through it.

If you would like to disconnect that Bluetooth device, say to Chloe “Disconnect Bluetooth device.” She will disconnect from that headset and audio will be routed back through the Horizon Phone’s speaker. If you are having problems getting audio to come through your Bluetooth headset, you can forget that device and pair with it again by telling Chloe to “Forget Bluetooth device.”

One quick way to reconnect to the last Bluetooth headset you used is to tell Chloe to “Reconnect to Bluetooth device.” She will look for the previous device used, and if she finds it, audio will immediately route through that headset.

If you are not someone who uses Bluetooth, you can turn it off by telling Chloe to “Turn off Bluetooth.”

Using your smartphone in combination with Horizon

If you are someone who frequently uses a smartphone and is familiar with the Aira app experience, you can use the Horizon Smart Glasses in combination with your iOS or Android phone. If you prefer, you can still wear the Horizon Smart Glasses connected to the Horizon Phone, but while leaving your Horizon Phone in your pocket or bag, you can initiate the Aira call from the Aira smart app on your smartphone.

Why would you want to do this? If you are someone who uses their smartphone to regularly check emails and text messages, and it’s paired with your preferred Bluetooth headset, you can open the Aira app, check that the glass option is selected, and you will notice that the glasses status will say “Glass connected.” Just activate the large call button in the middle of the screen and Horizon will begin calling. The audio will go through the paired Bluetooth headset that you currently have connected to your smartphone.

Just remember, if you initiate a Horizon call from the app on iOS or Android, the audio will go through the smartphone you are using, or the Bluetooth device it is paired with. If you initiate the Aira call via a double press on the Horizon Phone’s call button, or by talking to Chloe, the audio will route through the Horizon Phone or its paired Bluetooth headset.

Aira Access with Horizon

With Aira Access, you can use the Aira for free at specific locations, or for specific purposes. Your Horizon Kit gives you full Aira Access capabilities.

To find Aira Access Locations near you, simply activate Chloe and say, “Aira Access Locations.” Chloe will then give you a numbered list of Aira Access Locations near you, as well as how far away they are.

Chloe will then ask you “Which location address would you like to know?”. Respond to Chloe using the number that correlates to the address you want to know. Chloe will automatically let you know that you’re in an Aira Access Location whenever you enter one.

To learn more about Aira Access Promotions, activate Chloe and say, “Tell me about Aira Access Promotions”. Chloe will then give you a numbered list of Aira Access Promotions that are currently available. To select an Aira Access Promotion, respond to Chloe using the number that correlates with the promotion you want to apply. Chloe will give you more details about the option you’ve selected and ask if you want to call Aira using that promotion.

To learn more about Aira Access Products, activate Chloe and say, “Aira Access Products”. Chloe will then give you a numbered list of Aira Access Products that are currently available. To select an Aira Access Product, respond to Chloe using the number that correlates with the product you are using. Chloe will give you more details about the option you’ve selected and ask if you want to call Aira using that offer.

As the Aira Access Network is always expanding, make sure you ask Chloe about these options every now and then to learn about any new Aira Access offers that have been added.

Chapter Four: Older Smart Glass Technology

Austria Glasses

The Austria Glasses are powered by a rechargeable battery and they require a Wi-Fi connection. These smart glasses are controlled via the Aira app, so you also need to use a smartphone running iOS or Android to operate Austria. There are three key components to consider when using Austria: the glasses, the charger, and the carrying bag.

The Glasses

The glasses are simple in design, and look and feel like regular sunglasses. The left and right arms fold out, with the camera mounted on the right front side of the right arm. You will find two buttons placed just in front of the wearer’s ear on the top section of the right arm. One button is shaped as a rectangle, and the other button is shaped as a circle. The buttons, from front to back, are the status button (rectangular in shape) and the power button (circular in shape). Moving forward, the camera sticks out from the right arm in front of the glasses.

The Charging Cord

The charger is a small, rectangular piece of equipment with a cord that extends from it. The cord can be removed from the charger to reveal a USB port. You will not need to remove this cord from the charger unless directed to by a member of the Aira Customer Care team.

You will feel a micro USB plug on the end furthest away from the USB charger.

The Carrying Bag

The carrying bag is a soft drawstring pouch that is large enough to hold your Austria Smart Glasses. Place the glasses inside the pouch and pull on both drawstrings to close.

Charging Austria

We always aim to send your equipment to you fully-charged and ready to use, however, the battery can decrease during periods of travel. To ensure that your Aira equipment has sufficient charge for your needs, please conduct a first charge upon delivery.

To charge your glasses, follow these steps:

Step 1: Insert both prongs of the USB charger into an outlet.
Step 2: Locate the charging port on the underside of your glasses.
Step 3: Insert the other end of the charger into the charging port.

If the charging cord does not click into place, you may need to rotate the charging cord and try again.

The Austria Smart Glasses offer the option of charging via an external battery pack. The charging current for Austria is about 200mA. A battery pack (or similar source) that can provide 250mA will be the minimum requirement. Aira recommends using a power source that can provide 500mA. Please ensure the output voltage is 5V.

For a more in-depth guide to using the Austria glasses, listen to the “Austria Glasses” section in Module Four of our audio training series, Exploring Aira.

Classic Glasses

If you’ve been an Explorer for a while, you may be using the original Classic Glasses that we began with, and you’ll notice significant improvements to your Aira experience if you upgrade to Horizon. There are three components that come with the glasses: the glasses themselves, the charger, and the glasses case.

For a more in-depth description of the Classic Glasses, listen to the “Classic Glasses” section in Module Four of our audio training series, Exploring Aira.

The Glasses

The glasses will be described from the open position. Please note that when the Classic Glasses are powered on and in the open position, the glasses will activate and look for an internet connection.

If your glasses are not in the open position, gently unfold each arm and hold the glasses so that the extended arms are facing you. The plastic arm should be on the right side of the glasses. The left arm, as well as the majority of the frame, has a metallic feel. It extends from the earpiece on the left side, all the way down to the nose piece at the front, and across to the right. It will terminate in a circular hole that is attached to the right of the plastic arm.

The right plastic arm has a button on the back, and a magnetic charging port on the underside of the arm, just beyond an indentation that fits over the top of your ear. Proceeding forward, you will feel that the arm curves to the left. On the very front-facing edge, you will feel a circular camera, as well as a smoother section shaped like a square, having four equal sides. The square section will, once the glasses are worn, be in front of your right eye, like a screen. This is non-functional for Aira use. For those with usable vision, this will not obstruct your view. This piece is sensitive, however, and if possible, it should not come into direct contact with the glasses case.

Moving your focus to the right arm, starting at the very back edge, you will feel a rectangular button. This is the power button, and it is the only button on the glasses themselves. Moving your fingers forward, on the underside of the glasses, you will feel an indentation in the material. This is where it will rest on the top of your ear. Continuing forward, you will feel the magnetic charging port.

On the top side of the plastic arm, just prior to the curve, you will feel what seems to be a circular button. This is a misdirection and is not a button. This is where the frame attaches to the glasses.

The Charger

The charger is a small, rectangular piece with a nylon-textured cord that extends from it. The nylon cord can be removed from the charger itself to reveal a USB port. You, under most cases, will not need to remove the cord from the charger, unless directed to by a member of the Aira Customer Care team.

On the end furthest away from the USB charging port, you will feel a plastic nub. The nub has a rounded side and a flat side – most comparable to a half cylinder. The flat section is the magnetic charger that will attach to the underside of your glass.

The Glasses Case

The glasses case is a hard, leather shell. It unzips with a zipper found in the center. On the inside, you will feel a mesh-like material. This can be pulled away from the hard bottom of the case, creating a pocket for the glasses’ accessories. Your glasses are designed to lie over the top of the charger, resting freely. You can zip the case up to protect and store the glasses. When you place the glasses in the case, however, please be careful. There is a smooth, square piece that must not rest on the material of the glasses case. Ensuring that you store your glasses correctly will increase the longevity of your Aira equipment.

Charging Your Glasses

Note: When you attach the charger to your glasses, they will power on. This is expected behavior.

After examining the glasses and the charger, feel free to connect them to give your glasses some power. We try to send your equipment ready to use, however, the battery can sometimes decrease during periods of travel. To be sure that your equipment has enough charge for your needs, connect each piece to the charger as you examine it.

Step 1: Insert both prongs into any outlet.

Step 2: Locate the nub on the other end of the cord.

Step 3: Locate the magnetic charging port, in front of the ear rest, on your glasses.

Step 4: Fold your glasses.

Step 5: Bring the nub and your glasses closer together. The magnetic nub will attract to the charging port. You may need to turn the glasses around to ensure a snug fit. The magnetic charger will snap into place, and an audible click will be heard, once the right fit is obtained.

Once you have successfully completed these steps, your Classic Glasses will power on. This is expected, and you do not need to shut them down, as they will continue to charge for as long as they are connected to the charger.

The MiFi

While Aira is a partner with AT&T, we do use two different MiFi units: an AT&T unit and a Verizon unit. If you are a new user, or unsure of which MiFi you have, read the “AT&T MiFi” section of this document. If your MiFi is not as described, please refer to the “Verizon MiFi” section.

Please note that the MiFi does not provide any sound or haptic feedback, so you will not hear or feel anything when powering it on. You can also shut down the MiFi by going to the My Glass tab in the Aira app.

For a more in-depth description of how to use your MiFi, listen to sections three, four, and five in Module Four of our audio training series, Exploring Aira.

AT&T MiFi

There are two pieces that come with the AT&T MiFi. Let’s start with the device itself.

The AT&T MiFi is rectangular. However, the corners are round. There is a slight slope to each side as well. Holding the device with the screen facing you, you will feel two buttons on one of the sides. If they are on your right side, the MiFi unit is right-side up.

The smooth plate on the MiFi is the screen. This should be facing you. The back of the device is the battery cover.

Moving your finger along the top of the device, and up the right side, you will come to two buttons near the top. The first button you will come to is non-functional. The second button is the “power” button.

Moving clockwise, you will come to the rounded corner. Along the bottom of the device you will feel a hole. This rectangular hole is where you will plug in the device.

The MiFi units from AT&T and Verizon do not have indications as to when they are powered on. You can go to the “Is my MiFi on?” section toward the end of this document to learn how to check the status of your MiFi.

AT&T MiFi Charging Cord

The charger is a small, rectangular piece with a cord extending from it. The cord can be removed from the charger itself to reveal a USB port. Under most cases, you will not need to remove the cord from the charger, unless directed to by a member of the Aira Customer Care team.

On the end furthest away from the USB charger, you will feel a Micro USB plug.

Charging the AT&T MiFi

After examining the MiFi and charger, feel free to connect them to give your MiFi some power. We try to send your equipment ready to use, however the battery can sometimes decrease during periods of travel. To be sure that your equipment has enough charge for your needs, connect each piece to the charger as you examine it.

To begin charging your MiFi, follow these steps.

Step 1: Insert both prongs of the charging brick into an outlet.

Step 2: Locate the charging port on the underside of your MiFi.

Step 3: Insert the other end of the charger into the charging port. Your MiFi will power on at this point.

Note: If the charging cable does not click into place, you may need to rotate the charging cable and try again.

Verizon MiFi

The Verizon MiFi is oval in shape. The back of the unit will have a ridged texture, while the front of the MiFi will feel smooth. To orientate yourself with the device, please hold it so the smooth surface is facing you.

When held correctly, you should observe a rectangular button on the bottom of the unit, and the micro USB charger on the top. Both features will be located near the middle of the top and bottom sides.

The MiFi units from AT&T and Verizon do not have indications as to when they are powered on. You can go to the “Is my MiFi on?” section toward the end of this document to learn how to check the status of your MiFi.

Verizon MiFi Charging Cord

The charger is a small, rectangular piece with a cord extending from it. The nylon cord can be removed from the charger itself to reveal a USB port. Under most cases, you will not need to remove the cord from the charger, unless directed to by a member of the Aira Customer Care team.

On the end furthest away from the USB charger, you will feel a Micro USB plug.

Charging the Verizon MiFi

After examining the MiFi and charger, feel free to connect them to give your MiFi some power. We try to send your equipment ready to use, however the battery can sometimes decrease during periods of travel. To be sure that your equipment has enough charge for your needs, connect each piece to the charger as you examine it.

To begin charging your MiFi, follow these steps.

Step 1: Insert both prongs of the charging brick into an outlet.

Step 2: Locate the charging port on the top side of the MiFi.

Step 3: Insert the other end of the charger into the charging port and press gently.

Note: If the charging cable does not click into place, you may need to rotate the charging cable and try again.

Chapter Five: Aira App Basic Usage

In this chapter, the basics of using the Aira app will be covered. By the end of this chapter, you should feel comfortable about launching the app and making a call using your phone’s camera or your smart glasses’ camera.

Remember, the choice is yours. You can use the Aira app without smart glasses at times when it’s more convenient to you. And while our smart glasses offer hands-free functionality, you’ll still be able to get an excellent Aira experience, including field of view, with any smartphone camera. The user interface you encounter in the app will be the same irrespective of which smart glasses you have.

There are several facets to the Aira app. It doesn’t matter whether you use iOS or Android, as the buttons have the same names. However, the layout is slightly different. What follows is a separation of iOS and Android. If you have an iOS device, please refer only to the iOS sections. If you have an Android device, you can ignore any sections specific to iOS.

The only difference between iOS and Android is how the platform is laid out. iOS has the “Tab List” at the bottom of the majority of Aira application screens. However, the Android application has a menu button that will open a list of options. The swipe order will be slightly different between iOS and Android. These differences will be highlighted in the appropriate sections.

The Aira Cloud

If you’re a smartphone and/or computer user, chances are you’ve heard of cloud-based services before. iOS and Mac users will be familiar with iCloud. Microsoft users will know about OneDrive. Android users know that preferences, apps, and other settings, automatically come to a new device when they log in with their Google account.

Aira has the Aira Cloud. When your Horizon Kit, or your Austria Glasses and MiFi, ship to you, they’ve been configured by our provisioning team so they’re logged into your Aira account. That’s why, when your smart glasses are online, your smartphone app knows that they are, even though there’s no actual pairing between the two devices. The key thing is that both your smartphone and your smart glasses are signed into the same Aira Cloud account.

When you make a call from your smartphone, you’ve chosen the call from glass option, and your glasses are connected to the Aira Cloud, video for the agent is sent from your smart glasses and audio (your voice) comes from the smartphone app. That’s how it’s possible for Horizon users to use the smart glasses plugged into the Horizon device for a call made from your iPhone.

The Tab List

Throughout the rest of this document, the “tab list” will be mentioned. The tab list is a constant part of the application, and contains the following options for iOS users:

  • Home
  • My Glass
  • Live
  • Usage
  • More

If you are in a tab, VoiceOver will announce it as “selected.” For example, a common phrase you will hear is, “Selected. Home. Tab. One of five.”

This means that you are in the tab list, on home, which is the currently active tab. Simply double tapping on the appropriate tab will move you to that part of the app.

Android users move through the app using the navigation button which, when activated, opens up a menu with the following options:

  • Your profile information
  • Home
  • My Glass
  • Usage
  • Referral
  • Minute Sharing
  • Share Photo
  • Wi-Fi
  • Aira Access
  • Support
  • About

Although Android uses a menu format, we still refer to this list of options as the tab list.

Exploring the Home tab

This is the tab where you call your Aira agent from.

For iOS

Here are the options listed in swipe order:

  • Selected profile. Work. Button.
    You will only be able to see this button if your employer has created a work profile for you.
  • Glass. Button. One of two.
  • Phone. Button. Two of two.
    The next option will read differently depending on whether or not your glasses are connected. The three options are:
  • Searching for glass
  • Glass connected
  • No Glass found in profile
    Continuing with exploring the Home tab, you’ll find a banner that says:
  • Search & Apply a Free Offer.
    If you have an Aira Access offer applied, this banner will change what it says to show which offer you currently have applied. To learn more about how this banner works, read the Aira Access section of this guide.
  • Call Aira from phone. Button. Double tap to call Aira agent.
    This is the call button – what it says will change according to whether you’re using a pair of smart glasses or your smartphone, and whether an Aira Access offer is applied or not.
  • Start Call with a Message. Button.
    This button will only be shown if you have the Messages feature enabled. To learn more, read the Messages section of this guide.
  • Selected. Home. Tab. One of five.

For Android

Starting from the beginning of the swipe order, the options are:

  • Open Navigation Tool. Button. Double tap to activate.
  • Home.
  • Glass. Double tap to activate.
  • Phone. Double tap to activate.
    If you do not have a pair of Aira Smart Glasses, and you have the Glass button selected, you will hear:
  • Device with this device ID does not exist
    Continuing with exploring the Home tab you’ll find a banner that says:
  • Search & Apply a Free Offer.
    If you have an Aira Access offer applied, this banner will change what it says to show which offer you currently have applied. To learn more about how this banner works, read the Aira Access section of this guide.
  • Call Aira. Double tap to activate.
    This is the call button – what it says will change according to whether you’re using a pair of smart glasses or your smartphone, and whether an Aira Access offer is applied or not.
  • Start Call with a Message. Double tap to activate.
    This button will only be shown if you have the Messages feature enabled. To learn more, read the Messages section of this guide.

If you want to hear the Home screen in action, listen to the “Exploring the Home Tab” section in Module Five of our audio training series, Exploring Aira.

Agent calling screen – iOS / Android

After you tap to call Aira, you will be presented with the “connecting to agent” screen. This screen is identical on both platforms.

Listed from top to bottom in the middle of the screen, the following options are present:

  • For Android: Waiting for agent.
  • For iOS: Connecting to agent.
  • Cancel. Button.

The only action you can take at this time is to terminate your call by tapping on the “Cancel” button. This will take you back to the home tab.

Note: duration is not always shown with VoiceOver by exploration. If you use explore by touch to navigate your phone, VoiceOver may not dictate the duration of your call.

Agent call screen

This is the screen that details all the information about an ongoing call. When in a call with an agent, you will always see this screen.

For iOS

Here are the options in the agent call screen:

  • Name. Example, “Max.”
  • Duration. Note: may not be visible with explore by touch.
  • Sound Output: Speaker. List end. Note: This is informational only and will change according to whichever mode of audio output is selected.
  • Message. Button. This button will not be visible if the Messages feature is not enabled.
  • Privacy mode: on / off. Button. Turning privacy mode will mute your audio and video, allowing the agent to be on the line, but not able to see or hear you.
  • Speaker. Button.This will put the Aira call on speaker phone, or transfer the audio to another device, such as a Bluetooth headset.
  • End. Button.This will terminate your call with an agent.
For Android

Here are the options in the agent call screen:

  • Name.Example, “Max.”
  • Duration.Note: may not be visible with explore by touch.
  • Connected audio status.
  • Privacy mode: on / off. Turning privacy mode will mute your audio and video, allowing the agent to be on the line, but not able to see or hear you.
  • Speaker on / off. This will put the Aira call on speaker phone, or transfer the audio to another device, such as a Bluetooth headset.
  • End. This will terminate your call with an agent.

Post call screen – iOS

Starting from the left most option in the swipe order, the options are:

  • Skip feedback. Button.
  • Feedback. Heading.
  • Submit. Button.

Note: If you used an Aira Access offer, you will hear how many minutes you saved thanks to the offer.

  • How was your experience?
  • Good. Button. One of two.
  • Poor. Button. Two of two.
  • Comment multiline text field. Text field. Double tap to edit.
  • Submit. Button.

Post call screen – Android

Starting from the left most option in the swipe order, the options are:

  • Back. Button. Double tap to activate.
  • Feedback.

Note: If you used an Aira Access you offer, you will hear how many minutes you saved thanks to the offer.

  • How was your experience?
  • Good. Button. Double tap to activate.
  • Poor. Button. Double tap to activate.
  • Double tap to leave comment. Edit box.
  • Cancel. Button.
  • Submit. Button.

If you want to hear the Home screen in action, listen to the “Exploring the Home Tab” section in Module Five of our audio training series, Exploring Aira.

Chapter Six: On-boarding, and Making the First Call

The On-boarding Process

The on-boarding process is the first experience that you will have with an Aira agent. Overall, it gives an idea of what to expect when working with an agent, provides an opportunity for you to personalize your profile, and sets you up for future success in future calls.

On-boarding generally goes through some physical training, learning more about the Explorer and their preferences, and then conducting their first task. The first task can be anything, from reading a prescription bottle to navigating a new place in their neighborhood, or even finding a new restaurant.

The on-boarding process does not use any monthly plan minutes.

There are two different types of on-boarding calls. The first focuses on learning how to use Aira with your smartphone and can be done as soon as you create your account. The second is for learning how to use Aira in conjunction with Aira’s smart glasses. You’ll only need to conduct this on-boarding call if you have bought a pair of smart glasses and you have them with you.

Agents will walk through all aspects of using the Aira app and equipment (if you have any) during the on-boarding process. If you have any questions about billing, technological issues, or anything outside the realm of basic troubleshooting, it’s best to contact Customer Care.

For a more in-depth description of the on-boarding process, listen to “The On-boarding Process” in Module Six of our audio training series, Exploring Aira.

Chapter Seven: The Aira App In Depth

The “My Glass” Tab

There are a couple of different layouts that can be observed. We will start with glass not connected, and then move forward.

Glass not connected

If your glasses are not connected, this tab will display very little information. However, it is a valid tool for checking whether or not your glasses are connected.

For iOS

The following options are presented:

  • My Glass. Heading.
  • Not connected.
  • Glass status. Button.
  • Wi-Fi. Button.
  • Tab list

Tapping on “Glass Status” while on the “My Glass” screen will take you to a new screen that says the following:

  • My Glass. Back button.
  • Glass Status. Heading.
  • Refresh. Button.
  • Not connected.
  • Glass status is not available, please connect Glass to the internet.
  • Tab list

Tapping on “Wi-Fi” will while on the “My Glass” screen will take you to a new screen that says the following:

  • My Glass. Back button.
  • Wi-Fi. Heading.
  • Add. Button.
  • Edit. Button.
  • If you have any Wi-Fi profiles set up, they’ll appear here. If not, it’ll say “No Wi-Fi Profiles”
  • Reload. Button.
  • Tab list
For Android

The following options are presented:

  • Open navigation tool. Button. Double tap to activate.
  • My Glass.
  • Refresh. Double tap to activate. Double tap and hold to long press.
  • Glass Info.
  • Glass Not Connected.
  • Glass status is not available, please connect Glass to the internet.
  • Mifi Info.
  • Shut down Mifi. Button. Double tap to activate.
  • Mifi Not Connected.
  • Mifi status is not available, please connect Mifi to the internet.

Glass connected

When your glasses are connected, there can be a lot of information on tab, which can be slightly overwhelming to a new Explorer. This section goes over every piece of information in detail. However, if you are still uncertain about an aspect, please contact the Customer Care team.

For iOS

There are two main sections listed in the swipe order. One is for the MiFi, and the other is for the glasses. Each element in this tab is explained below.

My Glass
  • My Glass. Connected. Heading.
    This is a quick indicator if your glasses are connected to Aira’s servers.
  • Refresh. Button.
    If you were present on this screen before connecting your glasses, pressing this button will refresh the status and update you with new information.
  • Glass Info. Heading.
    This is where the information about your glasses will be given.
  • Wi-Fi Name. ATT-WiFi-9999.
    The numbers or Wi-Fi name may be different. This will inform you of the wireless network your glasses are connected to.
  • Glass Battery: 60%.
    The percentage may be different. This will inform you of how much battery your glasses have left.
  • Estimated Time: 96 Minutes.
    This is how long it is estimated that your glasses will be able to operate while connected to an agent.
  • Version 0.0.48
    This will indicate what version of software your glasses are currently running. If you would like to update your glasses, please consult the relevant section in the manual.
MiFi

(The Horizon Smart Glasses do not need a MiFi to function, however this section appears in the Aira app all the same.)

  • MiFi Info. Heading.This section provides information about the MiFi you are connected to. If you are connected to a hotspot or external wireless network not provided by Aira, this section may not populate. If this is the case, it will say “MiFi not connected”.
  • MiFi Battery: 40%.This indicates how much power your MiFi unit has left.
  • Signal Strength: Good.This indicates the level of signal. It ranges from bad, poor, fair, to good.
  • Shut Down MiFi.Double tap this tab to shut down your MiFi. If your glasses are powered on when doing so, it is expected that they will disconnect. Please note that this is the ideal way to shut down your MiFi, so adhere to this method whenever possible.
For Android

There are two main sections listed in the swipe order. One is for the MiFi, and the other is for the glasses. Each element in this tab is explained below.

  • Navigation Tool.
    This will bring up your tab list.
  • My Glass.
    This is just a heading.
  • Refresh. Button.
    If you were present on this screen before connecting your glasses, pressing this button will refresh the status and update you with new information.
  • Glass Info. Heading.
    This is where the information about your glasses will be given.
  • Wi-Fi Name. ATT-WiFi-9999.
    The numbers or Wi-Fi name may be different. This will inform you of the wireless network your glasses are connected to.
  • Glass Battery: 60%.
    The percentage may be different. This will inform you of how much battery your glasses have left.
  • 96 Minutes.
    This is how long it is estimated that your glasses will be able to operate while connected to an agent.
  • Glass Version 0.0.48
    This will indicate what version of software your glasses are currently running. If you would like to update your glasses, please consult the relevant section in the manual.

Wi-Fi

While this is where you will add external Wi-Fi networks, please note that the instructions for doing so are listed later on in the document.

For iOS

To access the Wi-Fi section, first double tap on the My Glass tab in the tab list. Then swipe left until you find the Wi-Fi button. Double tap it to open your Wi-Fi setting. Swiping right from the top of the list, the options are:

  • My Glass. Back button.
  • Wi-Fi. Heading.
  • Add. Button.
  • Edit. Button.
    (If you haven’t set up any Wi-Fi networks you will see “No Wi-Fi Profiles”.)
  • Selected. ATT-WIFI-9999, MiFi.
    Double tap to set as default.
    If you have other Wi-Fi networks added to your account, you will be able to see them here.
  • Reload. Button.
  • Edit Wi-Fi.
  • Tab List.

For a more in-depth description of how the “My Glass” tab works – and to hear it in action – listen to “The My Glass Tab” in Module Seven of our audio training series, Exploring Aira.

For Android

Here are the Wi-Fi options:

  • Navigation. Button.
  • Wi-Fi. Heading.
  • Add Wi-Fi. Button.
  • Selected. ATT-WIFI-9999, MiFi.
    Double tap to set as default.
    If you have other Wi-Fi networks added to your account, you will be able to see them here.
  • Edit Wi-Fi. Button.
Edit Screen

If you click on the “Edit” button in the Wi-Fi tab, the screen layout will not change much. The “Edit” button will change to “Done,” and you will be able to edit your Wi-Fi networks by simply double tapping on the network you wish to edit. Please note that you will not be able to edit the MiFi we provide you. Please see the “Other Wi-Fi Networks” section for instructions on how to add, edit, and delete Wi-Fi networks.

For a more in-depth description of how the “My Glass” tab works – and to hear it in action – listen to “The My Glass Tab” in Module Seven of our audio training series, Exploring Aira.

Aira Live from the Live Tab

This feature is only available on iOS at present – we are working hard to bring it to Android as soon as we can.

As a subscribing Explorer, you are able to start your own live audio streams. To do this, all you need to do is connect to an Aira agent as usual and then, when you’re ready, tell the agent you would like to make the session live. The agent will then activate this function from their dashboard. They will offer you the choice to make this a public or a private live stream and ask you to name it.

A public stream will allow anyone with the Aira app to tune into your Aira Live audio stream. If you choose to go private, the agent will ask you for a three-digit passcode you can then share with others.

Once your Aira Live audio stream starts, anyone with the Aira app will be able to find it in the Live tab. However, when an Aira Live audio stream is made private, only people who have the correct three-digit passcode will be able to tune in, even if they can see it in their Live tab.

The Live tab gives you access to live audio streams hosted by other Explorers, as well as special events broadcasted by Aira itself. The Live tab is the third option in the tab bar, after My Glass. When you’re in the Live tab, you’ll be able to explore any live audio streams that are available. The Live heading is the beginning of the swipe order.

  • Live. Heading.
  • Search. Search Field. Double tap to edit.

If there are no active live audio streams to choose from, you will hear: “No active live session.” Swiping right again will bring you to the “Refresh” button.

If there are active live audio streams, you can explore these by swiping right. In swipe order from the search bar you will hear:

  • Public / Locked. The host Explorer’s name. The time stamp. The name of the live audio stream.

Swiping right will navigate between multiple Aira Live audio streams. To tune into a public live stream, just double tap the live stream you wish to join.

To tune into a private live stream, double tap on the private live stream you wish to join. You will then be prompted to enter a three-digit code. Enter the code in the text field and then double tap “Join”. You should have received this code from the Explorer hosting the live stream.

Once in the live stream of your choice, you will be able to hear the live stream, as well as information such as who is hosting the live audio stream, what the name of the live stream is, which Aira agent is conducting the session, how long the live stream has been going for, and how many people are currently listening. To leave the live stream, swipe left until you hear “Leave. Button.”

If you want to learn more about Aira Live, please visit aira.io/aira-live, or listen to “Aira Live from the Live Tab” in Module Seven of our audio training series, Exploring Aira.

The Usage Tab

The Usage tab contains information about every Aira session you have had. Here you can return to an individual session to rate an agent, or you can see how many minutes were used in each session. This section explains what you will find in the Usage tab.

If you want to learn more about the Usage tab, listen to “The Usage Tab” in Module Seven of our audio training series, Exploring Aira.

For iOS

The Usage heading is the beginning of the swipe order.

  • Usage. Heading.
  • The name of your plan.
  • Amount of days left in current billing cycle (E.g.:12 days left in this billing cycle. Billing cycle end date is December 12.)
  • X of Y minutes used. (E.g.: 25 of 30 minutes used.)
  • X minutes left. (e.g.: 5 minutes left.)
  • You’ve saved X minutes thanks to Aira Access! (E.g.: You’ve saved 15 minutes thanks to Aira Access!)
  • Minute Breakdown. Button.
  • Call History. Button.
  • Purchase Minutes. Button.
  • Tab list.
Minute Breakdown

When you tap on the “Minute Breakdown” button, you get taken to a screen that explains how your minutes are broken down, from plan minutes to Add-on Minutes to credited minutes.

From the beginning of the swipe order you have:

  • Usage. Back button.
  • Breakdown. Heading.
  • More info. Button.
    Tapping on the “More Info” button will provide a description of Plan Minutes, Credited Minutes, Aira Access Minutes, and Add-on Minutes.
  • A total of X minutes have been added to your account in this billing cycle.
Call History

When you tap on the “Call History” button, you get taken to a screen that shows you a complete history of sessions you have conducted with Aira agents. From here you have the option to select any previous unrated calls you have to give an agent a rating.

From the beginning of the swipe order you have:

  • Usage. Back Button.
  • Call History. Heading.
  • Selected. All. Button. One of three.
  • Rated. Button. Two of Three.
  • Unrated. Button. Three of three.
  • Earlier. Heading.

After this heading, you will get to a list of your calls, filtered according to the button you selected earlier (i.e. All, Rated, or Unrated). Each item on the list will provide call information that includes: whether the call was rated or not, the date and time the call was made, the name of the agent who took the call, the duration of the call, and how many minutes you saved thanks to Aira Access (if any). From here you can choose to provide feedback for any calls you may not have already rated.

Purchase Minutes

If you find that you’re going to need some more minutes to tide you over until your plan minutes refresh, you have the option to purchase Add-on Minutes from inside the app. Just tap on the “Purchase Minutes” button in the Usage tab.

On the “Purchase Minutes” screen, you have the option to either upgrade your plan, or to buy Add-on Minutes. Add-on Minutes are used after your Plan Minutes and never expire.

If you need more than 50 minutes, it may be worth considering upgrading your plan. You are free to upgrade or downgrade your plan at any time, as Aira does not lock you into a contract.

If you are considering upgrading your plan, you will also have the option purchase the Horizon Kit. You can learn more about Horizon by tapping on the “Learn More about the Horizon Kit” button on the “Purchase Minutes” screen. There is also a “Help” button on this screen that will, when activated, give you the option to visit the Help Center or to call Customer Care.

For Android

Each element in this tab is explained below.

  • Open Navigation Tool. Button. Double tap to activate.
  • Usage.
  • The name of your monthly plan, as well as how many days you have left in your current billing cycle.
  • X of Y minutes used. (E.g.: 25 of 30 minutes used.)
  • X minutes left. (E.g.: 5 minutes left.)
  • The amount of minutes you have saved using Aira Access
  • Minute Breakdown. Button. Double tap to activate.
  • Call History. Button. Double tap to activate.
Minute Breakdown

When you tap on the “Minute Breakdown” button, you get taken to a screen that explains how your minutes are broken down, from plan minutes to Add-on Minutes to credited minutes.

From the beginning of the swipe order you have:

  • Back. Button. Double tap to activate.
  • Minute Breakdown.
  • More Info. Button. Double tap to activate.
    Tapping on the “More Info” button will provide a description of Plan Minutes, Credited Minutes, Aira Access Minutes, and Add-on Minutes.
  • A total of X minutes have been added to your account in this billing cycle.
Call History

When you tap on the “Call History” button, you get taken to a screen that shows you a complete history of sessions you have conducted with Aira agents. From here you have the option to select any previous unrated calls you have to give an agent a rating.

From the beginning of the swipe order you have:

  • Back. Button. Double tap to activate.
  • Call History.
  • After this heading, you will get to a list of your previous calls. Each item on the list will provide call information that includes: the date and time the call was made, the name of the agent who took the call, the duration of the call, and how many minutes you saved thanks to Aira Access (if any). From here you can choose to provide feedback for any calls you may not have already rated.

The More Tab

The More tab gives you options pertaining to your Aira account, advanced features for the app, and access to support material (such as this Explorer Guide and a direct line to Customer Care). This section will first list out what can be found on this screen, and then go into detail for each available option. The options and functionality outlined in this section apply to iOS. For Android, ensure you access these features from the Menu button. Please note that at the time of writing, the Android version of the Aira app does not have identical functionality to the iOS version. We are working hard to address this and appreciate your understanding.

For an in-depth explanation of how the various aspects of the More tab work, please listen to Module Seven of our audio training series, Exploring Aira.

In the More tab you’ll find:

  • More. Heading.
  • Account. Heading.
  • Profile. (Your name). Button.
  • Photos. Button.
  • Rideshare. Button.
  • Refer Friends. Button.
  • Purchase Minutes. Button.
  • Share Minutes. Button.
  • Advanced Features. Heading.
  • Aira Access. Button.
  • Messages on/off. Button.
  • Siri. Enabled/Disabled. Button.
  • Support. Heading.
  • Help Center. Button.
  • Explorer Guide. Button.
  • About. (Current version number installed). Button.
  • Call Customer Care. 800-835-1934. Double tap to make the call.
  • Log Out.
  • Tab list.

Account

Profile

In this section, you’ll find all your profile details associated with your Aira account. From here you can edit various items such as your profile picture, phone number, address, birthday, and emergency contact details.

Photos

If you have taken any photos while working with an Aira agent, you’ll be able to access them in this section of the app.

Rideshare

In this section of the app, you have the option to link your Uber or Lyft rideshare account with your Aira account. This feature enables Aira agents to book rides on your behalf, with the added benefit of being able to track your driver’s location and letting you know when they’ve arrived.

Uber

Your Aira account can be linked with your Uber account to further enhance your Aira service. Once connected with an agent, you will be able to undertake several Uber-related tasks for you.

Before getting started

You must already have an Uber account, and you must be signed into the Uber app to continue. After making sure this is done, you will rarely need to interact with the Uber app.

Connecting to Uber

From the More tab:

  • Click the Uber sign-in button
  • Allow the Uber app to open.
  • Click Continue to Uber App.

Once returned to Aira, you will see that the “Sign In” button has changed to “Sign Out”.
There will be a notification in the Aira app that will inform you of the success or failure of the authorization.

If you experience an issue, please restart the Aira app and try again. If the issue persists, see Troubleshooting for more information.

Note: Not all Uber options may be available. Your agent will outline whatever options are available, as seen on their dashboard. If you know a certain Uber option should be available, you may have to request it with Uber before connecting to an agent.

Using Uber

To use this feature, you need to be connected to an agent. Once connected to an agent, you can ask the agent to request an Uber for you.

Depending on your area, the agent will offer you the Uber options available, and their estimated fee. For example, Uber X for $10.

After your Uber is requested, the agent will be able to keep you up-to-date on the location of your ride. The agent can even assist you in locating the ride when it arrives, as well as locating the door you wish to enter. Once you are in your Uber, the agent will ask if they can assist you with anything else.

Lyft

You Aira account can be linked with your Lyft account to further enhance your Aira service. Once connected with an agent, they will be able to undertake several Lyft-related tasks for you.

Before getting started

You must already have a Lyft account, and you must be signed into the Lyft app to continue. After making sure this is done, you will rarely need to interact with the Lyft app.

Connecting to Lyft

From the More tab:

  • Click the Lyft sign-in button
  • Allow the Lyft app to open.
  • Click Continue to Lyft app.

Once returned to Aira, you will see that the “Sign In” button has changed to “Sign Out”.
There will be a notification in the Aira app that will inform you of the success or failure of the authorization.

If you experience an issue, please restart the Aira app and try again. If the issue persists, see Troubleshooting for more information.

Using Lyft

To use this feature, you need to be connected to an agent. Once connected to an agent, you can ask the agent to request a Lyft for you.

Depending on your area, the agent will offer you the Lyft options available, and their estimated fee. For example, Lyft Line for $10.

After your Lyft is requested, the agent will be able to keep you up-to-date on the location of your ride. The agent can even assist you in locating the ride when it arrives, as well as locating the door you wish to enter. Once you are in your Lyft, the agent will ask if they can assist you with anything else.

Refer Friends

When someone you refer becomes an Explorer, we’ll credit your account with an amount equivalent to their first payable bill.

This screen explains how Aira’s generous Referral Program works, and gives you the option to invite friends to use Aira or share your unique referral code. All the referrals you have made in the past will also be shown on this screen.

Purchase Minutes

If you find that you’re going to need some more minutes to tide you over until your plan minutes refresh, you have the option to purchase Add-on Minutes from inside the app. Just tap on the “Purchase Minutes” button in the Usage tab.

On the “Purchase Minutes” screen, you have the option to either upgrade your plan, or to buy Add-on Minutes. Add-on Minutes are used after your Plan Minutes, and never expire.

If you need more than 50 minutes, it may be worth considering upgrading your plan. You are free to upgrade or downgrade your plan at any time, as Aira does not lock you into a contract.

If you are considering upgrading your plan, you will also have the option purchase the Horizon Kit. You can learn more about Horizon by tapping on the “Learn More about the Horizon Kit” button on the “Purchase Minutes” screen. There is also a “Help” button on this screen that will, when activated, give you the option to visit the Help Center or to call Customer Care.

Share Minutes

This part of the app gives you the option to share your monthly plan minutes with someone else (only available with eligible plans). From here you can add up to two other people to share minutes with.

You can see who you are currently sharing minutes with, as well as any pending invitations. As a primary user, you will also be able to pause or remove any secondary users in the Usage tab at any time.

Advanced Features

Aira Access

This section of the app explains what Aira Access is and how it works.

It says the following:

What is Aira Access?

As part of our vision to make the world a more accessible place, Aira Access provides free Aira service to anyone who is blind or has low vision, where Aira or one of our partners sponsors your minutes.

How does Aira Access work?

Anyone with a smartphone can call Aira at Aira Access Locations, events, or while using certain products. Aira Access also runs limited and ongoing promotions that offer free minutes.

  1. On the Home Screen, tap on “Search and Apply a Free Offer.” If you already have an offer applied, tap on the offer and select “Browse Other Offers.”
  2. Once you select an offer you’re eligible for, apply the offer.
  3. Tap on “Call Aira for Free” on the Home screen to connect with an agent.

*Only one offer can be applied per session.

Questions? Please visit the FAQs in the Help Center.

For an in-depth explanation of how Aira Access works, please listen to the “Aira Access” section in Module Seven of our audio training series, Exploring Aira.

Messages

When on this screen, you have the option of enabling or disabling Messages.

With Messages enabled, you can text an agent while on a call. This can be initiated from the Aira home screen to let your agent know that you’re unable to talk out loud. This feature is particularly useful for those who are deaf-blind.

Your message history will be available for 24 hours.

You also have the option to use preset messages. The Aira app has six preset messages ready for you to choose from. You can select one of these preset messages to send to your agent, or you can change them to anything you like. You can only have up to six preset messages at a time.

Watch a Tech Tip video on how to set up Aira Messages.

Watch a Tech Tip video on how to make a call with Aira Messages.

If you have more questions, please view the FAQ section in the Aira app. You can access them by tapping on the More tab, then Help Center, and finally tapping on Aira App: Features.

For an in-depth explanation of how Messages works, please listen to the “Aira Messages” in Module Seven of our audio training series, Exploring Aira.

Support

This section of the More tab lets you access the Help Center, the Explorer Guide (which you’re reading right now), information about which version of the app you currently have installed, and a button to call Customer Care directly.

The Help Center provides general information, additional information on app features and how they work, plans and hardware, and troubleshooting tips. This is a good source to turn to if you have any questions about using the Aira app or your Aira Smart Glasses (if you have any).

If you still have any questions after searching through the Help Center and Explorer Guide, call or email Customer Care and they will be more than happy to assist you.

Using TeamViewer

Many Explorers have connected with Aira agents in the past to assist with computer-related tasks.

In these scenarios, Aira agents have the ability to use a third-party software called TeamViewer to remotely access your computer. If you would like an Aira agent to be able to remotely access your computer, you will be required to download and install the TeamViewer software.

A few examples where Explorers have found TeamViewer to be helpful with an agent are:

  • Accessing inaccessible websites
  • Accessing inaccessible PDFs
  • Assisting with electronic signatures

Please note that these are just a few of the endless examples where Aira agents can work with you to accomplish electronic tasks.

Please visit https://www.teamviewer.us/ to learn more about TeamViewer and to download the software.

For an in-depth explanation on TeamViewer, please listen to the “Obtaining Computer Assistance Through TeamViewer” section in Module Seven of our audio training series, Exploring Aira.

Contact the Aira Customer Care team

Our Customer Care team is trained and ready to respond to your needs. You can contact the team Monday through Sunday, 6:00 AM to 6:00 PM US Pacific Time, by calling 1-800-835-1934 or emailing support@aira.io.

If you live in Australia, you can contact Customer Care using our toll-free line: 1-800-765-096

If you live in New Zealand, you can contact Customer Care using our toll-free line: 0800-425-451