Our Approach to Security
Aira takes security seriously. Our services, infrastructure and devices provide robust, industry-leading security and privacy to our Explorers, Guests and Aira Access Partners. How we build and run the Aira platform leads with protecting Explorers, Guests and Aira Access Partners’ experiences, data and technology.
Building a secure service takes more than choosing the right security algorithms and implementation libraries. It needs the right architecture as well. That’s why Aira is a proud participant in the Amazon Well-Architected Review process.
To ensure maximum protection and privacy, all data we store, or move is encrypted. Communications between Aira’s customers, our agents and our platform servers go through industry-standard Transport Layer Security (TLS) encryption – including our smart apps. All video and audio streams between Aira Agents and clients go through Datagram Transport Layer Security (DTLS) encryption.
Protecting Your Data
Aira Explorers trust us with their moments. Data that needs to persist from sessions with our Agents is stored securely via AES encryption with a 256-bit key. We manage our keys with a FIPS 140-2 validated Hardware Security Module (HSM) – both a government requirement, and widely recognized standard for cryptographic key management.
Aira protects the information of our Aira Agents by never selling or providing personal information to third parties, or using personal stories for recruitment or marketing purposes outside of obtaining permissions from the Agent.
Contact Our Security Team
Aira’s Security Team is available to answer any questions you may have. Send an email to firstname.lastname@example.org if you’ve experienced a suspected phishing attempt, unrequested changes to your password, unrequested changes to your account information, or for any other security concerns.
If you’re a security researcher and believe you’ve discovered a security issue within any of Aira’s services, we’d love to speak with you.