Life. On Your Terms.

Join Aira today to gain on-demand access to the visual world, powered by our professional agents.

What works for you?

Find a plan that lets you explore on your terms and on your time.

Plans shown are for the US and Canada only.

Most Popular

Guest

Free

Ineligible for Horizon Kit

Free to download. Free to use.


Features
  • Smart phone app
  • Aira Access Calls
  • Free Aira Offers
Most Popular

Intro

$29 per month

Ineligible for Horizon Kit

30
Minutes


Features
  • All Guest Features
  • Connect with agents anytime, anywhere
  • Referral Program
Most Popular

Advanced

$199 per month

Or

$224/month with the Horizon Kit

300

Minutes


Features
  • All Guest Features
  • Connect with agents anytime, anywhere
  • Referral Program
  • Minute Sharing
  • Horizon Upgrade Available

INTRODUCING HORIZON

The first smart glasses designed for remote visual assistance.

Comprised of the Horizon Smart Glasses and Horizon Phone, the Horizon Kit is the ideal accessory to add to your Aira plan. With superior connectivity, stylish design, and AI capabilities, your easy-to-use hands-free experience starts here.

 

New subscribers can rent-to-own for $25 per month over a 24-month period, or make a one-time payment of $600.

 

If you’re a current subscriber and you want to purchase Horizon, please contact Customer Care.

Find the right fit

Give us a call, and we can create a tailor-made plan that works for you.

Stories from the Aira Explorer Community

Frequently Asked Questions

Filter by topic
General

What is Aira?

Aira is a service that connects blind and low-vision people to highly trained, remotely-located agents. At the touch of a button, Aira delivers instant access to information, enhancing everyday efficiency, engagement, and independence.

General

What are common things people do with Aira?

People use Aira for a variety of everyday activities that fit their lifestyle, including organizing and managing tasks at home, at work, or at school; reading inaccessible materials; travel and navigation; enhancing engagement with entertainment, events, and social gatherings; and troubleshooting technology. For a full list, go to the Help Center in the Aira app, speak to other Explorers in the community forum, or watch this video.

General

Are agents trained by Aira?

Yes. Agents form the core of our service. As employees of Aira, they undergo a rigorous training process, which includes background checks and familiarization with Orientation & Mobility training and language.

General

How do I know which plan to start out with?

You can choose whatever plan best suits your lifestyle. You always have the option to upgrade or downgrade your plan based on your preference. Currently, the most popular choice is the Standard plan.

General

Are there any hidden costs or fees?

No. Your monthly payments cover all aspects of your chosen Aira plan.

General

Can I cancel anytime?

Yes. If you would like to cancel, please call Customer Care.

General

I’d like to share my plan with a family member or friend, is that possible?

Yes. Our Standard and Advanced plans have a Minute Sharing feature where you can share your Aira minutes between yourself and up to two additional users per account. This feature is exclusive to Standard and Advanced plans, as only one Horizon Kit can be purchased per plan.

General

Can I buy more minutes?

If you are on the Advanced Plan, you may purchase 50 Add-on Minutes for $50 in the app.

General

Does Aira have a referral program?

Yes. When someone you refer to Aira signs up for a plan, they get their first month free. And you will also get the value of their first paid month credited to your own Aira account. To learn more visit: aira.io/referral.

Horizon Kit

If I sign up for the Intro Plan now, can I add the Horizon Kit at another time?

The Horizon Kit is available for only the Standard and Advanced Plans. However, you’re free to upgrade at any time.

Horizon Kit

What is the Horizon Kit?

Each Horizon Kit comes with a pair of Horizon Smart Glasses, the Horizon Phone, as well as charging equipment and necessary cables. To learn more, visit: aira.io/horizon

Horizon Kit

What do you mean by rent-to-own the Horizon Kit?

With the Standard and Advanced Plans, you have the option to either buy the Horizon Kit with a one time purchase or you may rent-to-own. With rent-to-own, you will have purchased the Horizon Kit after 24 monthly payments. If you no longer want to use Aira with the Horizon Kit, or you decide to cancel your plan, you can return your Horizon Kit and stop payments. Please note that rent-to-own payments already made for the Horizon Kit will not be refunded.

Horizon Kit

What if I pay for and receive my Horizon Kit but decide I no longer want it. What is your return policy?

For the rent-to-own payment option, you can return the glasses, but we cannot refund any of the payments that you have already made. However, for the one-time payment, we will not accept returns as it is non-refundable.

Guest

What is a Guest?

Anyone who creates a free Aira Guest account is considered a Guest.

Guest

What can Guests do with Aira?

Guests can use the Aira app and service from their personal smartphone to connect with agents for free whenever they use a free Aira Access offer.

Guest

What is Aira Access?

Aira Access is our way of providing free service to as many people as possible. Our Aira Access Network is made up of high profile businesses, retailers, airports, supermarket chains, campuses, and sports venues who all sponsor free access to Aira’s service. You can explore the free Aira Access offers available in the app by tapping “Call using a Free Offer” on the home screen. Aira Access is available to both Guests and Explorers.

Guest

Does it cost money to download the Aira app as a Guest?

No. The Aira app is free to download on both the Apple App Store and the Google Play Store.

Guest

Does it cost money to use the Aira app as a Guest?

No. Creating a Guest account is free and easy to do.

Guest

What is the difference between being a Guest and being an Explorer?

As a Guest, your account is free to create, and use is limited to Aira Access offers. Explorers subscribe to a monthly plan that allows them to access agents at any time and anywhere.

Guest

The Guest option doesn’t specify how many minutes are included. How can I use the service without any minutes?

Minutes are free with our Aira Access offers. Each Aira Access offer provides a certain amount of free minutes as set out by our partners or Aira itself. You can find these free offers by tapping on the “Call using a Free Offer” button on the home screen. From here you can also search for nearby Aira Access Locations.

Not Sure?

Ready to explore but want to know more? Connect with us and let’s talk.