Last updated: February 10, 2023
We want you to love the service you receive from Aira, but we get it- sometimes it just doesn’t work out. Whether you didn’t like it, or it didn’t work as expected, we’ll try to make it right. Please refer to our Refund Policy below and call Customer Care if you have questions (telephone numbers provided below.)
Canceling A Subscription:
You must call Aira Customer Care within five (5) days of your most recent billing date. Your account must be in good standing. All charges must be paid successfully for at least one billing cycle. If you are calling five (5) days after your most recent billing date, a refund will not be issued. If you used any of your subscription minutes, the refund may be prorated from the day that it is issued.
Canceling Purchased Minutes:
All Purchases Minute sales are final and are not refundable.
We handle credit requests on a case-by-case basis, with the ultimate goal of making our Explorers happy with our service. We always do our best to take care of our Explorers by reviewing the call recording, and then address the issue fairly and reasonably. To initiate a request for minute/s credit you must notify us by calling Customer Care within five (5) days of the call in question.
If you have any questions or concerns, please contact Customer Care, open daily from 6:00am – 6:00pm pacific time.