Chase Bank Launches Aira Access Pilot

A promotional graphic with right aligned white and teal text that reads "Aira Access: Chase Bank Launches Aira Pilot—Free Access to Aira at 44 Chase Bank Locations." The background is a black and white image of the exterior of a Chase Bank building. In the lower right hand corner are five stacked teal right angle triangles.

Aira is thrilled to announce that Chase Bank is launching an Aira Access pilot beginning June 3rd, 2024. The pilot will see Aira offered for free to anyone visiting one of 46 Chase Bank Innovation Lab locations, listed in the table below. 

Visitors to any of these Chase Bank locations can download the Aira app and open it on their phone. They will be able to connect at the tap of a button with a professional visual interpreter who can stream a live feed via the caller’s camera. The visual interpreter can then assist by describing, reading aloud, navigating, and answering questions. Aira’s visual interpreters are highly trained and sign an NDA, ensuring confidentiality and security for callers. 

Aira can assist Chase Bank visitors with a vast range of tasks they may need to accomplish in the course of their banking, including: 

  • Locating the bank’s entrance and exit 
  • Navigating to the line to speak with a teller 
  • Providing information on how many people are in line and how fast it is moving 
  • Assisting with withdrawing or depositing funds at an ATM 
  • Reading printed banking materials 
  • Orientation upon leaving the bank and heading to public transit 

Chase Bank visitors will also be able to leverage Access AI to support their banking activities. Access AI is an AI image chat feature within the Aira app. Users can either take a photo or upload an image from their phone’s camera roll. Within seconds, Access AI will provide a detailed image description. 

This Aira Access pilot will run until December 3rd, 2024. There is no limit to the number of calls someone can make to Aira from these Chase Bank locations. This Aira Access offer does not cover online banking services. 

City State Street Address
Aventura FL 20880 Biscayne Blvd
Babylon NY 31 W Main St
Bellevue WA 1955 156th Ave NE, Floor 01
Bonita CA 4500 Bonita Rd
Boston MA 280 Huntington Ave
Boynton Beach FL 5000 W Boynton Beach Blvd
Brooklyn NY 6510 Avenue U, Floor 01
Canton OH 4600 Dressler Rd NW
Carmel IN 200 E Carmel Dr
Corona CA 140 W Ontario Ave, Ste 106, Floor 01
Dallas TX 1881 Sylvan Ave, Floor 01
East Brunswick NJ 629 Route 18
Farmington Hills MI 33200 W 12 Mile Rd
Fort Collins CO 4603 Boardwalk Dr, Floor 01
Gahanna OH 5055 N Hamilton Rd
Grand Rapids MI 4717 Cascade Rd SE
Greenlawn NY 80 Broadway, Floor 01
Greenville NC 314 E 10th St Ste 101
Hialeah FL 18575 NW 67th Ave
Hialeah FL 1456 W 49th St, Floor 01
Imperial Beach CA 1100 Palm Ave
Irvine CA 4543 Campus Dr, Floor 01
Las Vegas NV 9911 W Charleston Blvd, Ste 1
Louisville KY 12016 Shelbyville Rd
McKinney TX 5201 W University Dr, Floor 01
Melbourne FL 1990 W New Haven Ave
Merritt Island FL 760 E Merritt Island Cswy
Monroe LA 1200 Sterlington Rd, Floor 01
North Richland Hills TX 8901 N Tarrant Pkwy
Oceanside NY 3285 Long Beach Rd, Floor 01
Orange CA 1344 N Tustin St, Floor 01
Orlando FL 9592 Narcoossee Rd, Floor 01
Palm Bay FL 3450 Bayside Lakes Blvd, Ste 116
Pittsburgh PA 420 S Craig St
Plano TX 6101 Legacy Dr, Floor 01
Plano TX 5020 W Park Blvd, Floor 01
Rocklin CA 2200 Sunset Blvd, Ste 200, Floor 01
Saginaw MI 1440 N Center Rd
Saint Louis MO 3625 Page Blvd
San Francisco CA 5655 Geary Blvd, Floor 01
San Leandro CA 1320 Fairmont Dr, Floor 01
Somers NY Route 100 and 202 Somerstown Center
Spring TX 2133 Rayford Rd
Washington DC 501 H St NE
Westerville OH 77 Huber Village Blvd
Wooster OH 141 N Walnut St