Access Product Vispero

Vispero Products Access Offer Changes

Effective Monday, April 17, 2023

The Vispero Products Access offer has changed.  The Vispero Product Access Offer will now only be available for use during hours during when Vispero’s own customer service line is closed.  Times when the Vispero offer IS available follow.  Outside of these hours and these days, please call Vispero directly for assistance with JAWS or ZoomText.

  • Evenings Monday – Thursday: after 4 PM until 5:30 AM PST
  • Weekends: 4 PM PST Friday until  5:30 AM PST Monday
  • 2023 Holidays (All Day)
    • New Year’s Day Observed – Jan 2 Monday
    • Martin Luther King Day – Jan 16 Monday
    • Memorial Day – May 29 Monday
    • Independence Day – July 4 Tuesday
    • Labor Day – Sept 4 Monday
    • Thanksgiving – Nov 23 Thursday
    • Day after Thanksgiving – Nov 24 Friday
    • Christmas Day – Dec 25 Monday

Vispero’s customer service line is 800-444-4443 or 

Magic is no longer a supported product under the Vispero Offer. The only products supported are JAWS and ZoomText.

Four very specific types of issues are eligible during Aira’s coverage hours.  They include:

  1. JAWS is not speaking
  2. JAWS was speaking but stopped
  3. ZoomText is not speaking
  4. ZoomText is not magnifying

Any other task is not supported and will need to be handled by Vispero’s customer service or with an Explorer’s plan minutes. 

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