Life. On Your Terms.
Join Aira today to gain on-demand access to the visual world, powered by our professional agents.
Join Aira today to gain on-demand access to the visual world, powered by our professional agents.
Find a plan that lets you explore on your terms and on your time.
Plans shown are for New Zealand only.
NZ$150 per month
$190/month with the Aira Horizon Kit
Comprised of the Aira Horizon Smart Glasses and Aira Horizon Phone, the Aira Horizon Kit is the ideal accessory to add to your Aira plan. With superior connectivity, stylish design, and AI capabilities, your easy-to-use hands-free experience starts here.
New subscribers can rent-to-own for NZ$40 per month over a 24-month period, or make a one-time payment of NZ$910.
If you’re a current subscriber and you want to purchase Aira Horizon, please contact Customer Care.
Give us a call, and we can create a tailor-made plan that works for you.
We’re pleased to be offering an expanded set of plans to our New Zealand Explorers. They offer the same flexibility available to US and Canadian Explorers, with pricing adjusted for New Zealand dollars. The Horizon Kit will also be available to purchase.
April 8
Intro: NZ$45 for 30 minutes.
Standard: NZ$150 for 120 minutes.
Advanced: NZ$300 for 300 minutes.
Yes. Our Kiwi Explorers can purchase Add-on Minutes with the same terms and conditions as in the US and Canada. For New Zealand, 50 Add-on Minutes will cost NZ$75.
New Zealand Explorers can rent to own for NZ$40 per month and buy outright for NZ$910. You need to subscribe to either the Standard or Advanced plan to be eligible to purchase Horizon.
NZ$230
We've listened to your feedback, and want to make your Aira hardware experience as smooth as possible. We believe we can best do that by shipping the hardware direct from the United States to you. It will be provisioned and ready for use when you take it out of the box. It's a valuable item, so shipping it speedily and safely is important.
No, this plan is no longer available for purchase.
No, you can keep the plan as our thank you for being an early adopter. But please be aware you will continue to be billed in US dollars, so the monthly price you pay may fluctuate a little.
Aira still supports the Austria glasses and you are welcome to continue using them. If you would like to upgrade to Horizon, you will need to pay full price.
You can sign up online on this page. You can also order right from within our app. Or, if you'd like help signing up, call 0800-425-451. Please note that Aira's Customer Care hours of operation are 6 AM to 6 PM PDT, which equates to 1 AM to 1 PM New Zealand time.
Aira is a service that connects blind and low-vision people to highly trained, remotely-located agents. At the touch of a button, Aira delivers instant access to information, enhancing everyday efficiency, engagement, and independence.
People use Aira for a variety of everyday activities that fit their lifestyle, including organizing and managing tasks at home, at work, or at school; reading inaccessible materials; travel and navigation; enhancing engagement with entertainment, events, and social gatherings; and troubleshooting technology. For a full list, go to the Help Center in the Aira app, speak to other Explorers in the community forum, or watch this video: https://youtu.be/pj9TtDOQ99U.
Yes. Agents form the core of our service. As employees of Aira, they undergo a rigorous training process, which includes background checks and familiarization with Orientation & Mobility training and language.
You can choose whatever plan best suits your lifestyle. You always have the option to upgrade or downgrade your plan based on your preference. Currently, the most popular choice is the Standard plan.
No. Your monthly payments cover all aspects of your chosen Aira plan.
Yes. If you would like to cancel, please call Customer Care.
Yes. Our Standard and Advanced plans have a Minute Sharing feature where you can share your Aira minutes between yourself and up to two additional users per account. This feature is exclusive to Standard and Advanced plans, as only one Horizon Kit can be purchased per plan.
Yes. When someone you refer to Aira signs up for a plan, they get their first month free. And you will also get the value of their first paid month credited to your own Aira account. To learn more visit aira.io/referral.
Yes! We have a series of audio training modules, named "Exploring Aira", that covers everything you'll need to know about Aira and how to use it. Simply visit aira.io/training to hear it for yourself. Jonathan Mosen, VP of Australasia and Explorer Communications, also hosts "Airacast", an episodic podcast that talks about all things Aira – now available wherever you get your podcasts from.
The Aira Horizon Kit is available for only the Standard and Advanced Plans. However, you’re free to upgrade at any time.
The Aira Horizon Kit is available for only the Standard and Advanced Plans. However, you’re free to upgrade at any time.
With the Standard and Advanced Plans, you have the option to either buy the Aira Horizon Kit with a one time purchase or you may rent-to-own. With rent-to-own, you will have purchased the Aira Horizon Kit after 24 monthly payments. If you no longer want to use Aira with the Aira Horizon Kit, or you decide to cancel your plan, you can return your Aira Horizon Kit and stop payments. Please note that rent-to-own payments already made for the Aira Horizon Kit will not be refunded.
For the rent-to-own payment option, you can return the glasses, but we cannot refund any of the payments that you have already made. However, for the one-time payment, we will not accept returns as it is non-refundable.
Not at this time. All Horizon Kits are shipped with US adaptors as standard.
Anyone who creates a free Aira account is considered a guest.
Guests can use the Aira app and service from their personal smartphone to connect with agents for free whenever they use a free Aira Access offer.
Aira Access is our way of providing free service to as many people as possible. Our Aira Access Network is made up of high profile businesses, retailers, airports, supermarket chains, campuses, and sports venues who all sponsor free access to Aira’s service. You can explore the free Aira Access offers available in the app by tapping “Call using a Free Offer” on the home screen. Aira Access is available to both Guests and Explorers.
No. The Aira app is free to download on both the Apple App Store and the Google Play Store.
No. Creating a Guest account is free and easy to do.
As a Guest, your account is free to create, and use is limited to Aira Access offers. Explorers subscribe to a monthly plan that allows them to access agents at any time and anywhere.
Ready to explore but want to know more? Connect with us and let’s talk.
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