Life. On Your Terms.
Join Aira today to gain on-demand access to the visual world, powered by our professional agents.
Join Aira today to gain on-demand access to the visual world, powered by our professional agents.
Find a plan that lets you explore on your terms and on your time.
Plans shown are for New Zealand only. Add/cancel anytime.
NZ$300 per month
All Guest Features
Connect with agents anytime, anywhere
Referral Program
Minute Sharing
NZ$150 per month
All Guest Features
Connect with agents anytime, anywhere
Referral Program
Minute Sharing
NZ$45 per month
All Guest Features
Connect with agents anytime, anywhere
Referral Program
Free
Free to download. Free to use.
Smart phone app
Aira Access Calls
Free Aira Offers
Want to discuss your options? Give us a call.
Aira is a service that connects blind and low-vision people to highly trained, remotely-located agents. At the touch of a button, Aira delivers instant access to information, enhancing everyday efficiency, engagement, and independence.
People use Aira for a variety of everyday activities that fit their lifestyle, including organizing and managing tasks at home, at work, or at school; reading inaccessible materials; travel and navigation; enhancing engagement with entertainment, events, and social gatherings; and troubleshooting technology. For a full list, go to the Help Center in the Aira app, speak to other Explorers in the community forum, or watch this video: https://youtu.be/pj9TtDOQ99U.
Yes. Agents form the core of our service. As employees of Aira, they undergo a rigorous training process, which includes background checks and familiarization with Orientation & Mobility training and language.
You can choose whatever plan best suits your lifestyle. You always have the option to upgrade or downgrade your plan based on your preference. Currently, the most popular choice is the Standard plan.
No. Your monthly payments cover all aspects of your chosen Aira plan. However, we recommend asking your bank if they charge fees for international transactions – each bank will most likely have their own policy.
Yes. If you would like to cancel, please call Customer Care.
Yes, Aira plan subscribers can purchase Add-on Minute bundles. These are minutes you can add to your monthly plan minutes. Unlike monthly plan minutes which do not rollover, Add-on Minutes never expire and can be used from month to month. However, only one bundle of minutes can be purchased at a time and each bundle can only be purchased once a minimum of 5% of the previously purchased bundle has been consumed. Secondary users on the plan cannot purchase Add-on Minutes.
To purchase Add-on Minutes, tap "Purchase Minutes" in the Usage tab of the Aira App. There are three minute bundles available: 25 minutes for NZ$45, 50 minutes for NZ$75, or 100 minutes for NZ$135.
Yes. Our Standard and Advanced plans have a Minute Sharing feature where you can share your Aira minutes between yourself and up to two additional users per account.
Yes. When someone you refer to Aira signs up for a plan, they get their first month free. And you will also get the value of their first paid month credited to your own Aira account. To learn more visit aira.io/referral.
Yes! We have a series of audio training modules, named "Exploring Aira", that covers everything you'll need to know about Aira and how to use it. Simply visit aira.io/training to hear it for yourself. Jonathan Mosen, VP of Australasia and Explorer Communications, also hosts "Airacast", an episodic podcast that talks about all things Aira – now available wherever you get your podcasts from.
Anyone who creates a free Aira account is considered a guest.
Guests can use the Aira app and service from their personal smartphone to connect with agents for free whenever they use a free Aira Access offer.
Aira Access is our way of providing free service to as many people as possible. Our Aira Access Network is made up of high profile businesses, retailers, airports, supermarket chains, campuses, and sports venues who all sponsor free access to Aira’s service. You can explore the free Aira Access offers available in the app by tapping “Call using a Free Offer” on the home screen. Aira Access is available to both Guests and Explorers.
No. The Aira app is free to download on both the Apple App Store and the Google Play Store.
No. Creating a Guest account is free and easy to do.
As a Guest, your account is free to create, and use is limited to Aira Access offers. Explorers subscribe to a monthly plan that allows them to access agents at any time and anywhere.
As Aira is based in the USA, some banks may charge a fee for international transactions. We recommend checking with your bank if they charge fees for international transactions, as each bank will most likely have their own policy."
Ready to explore but want to know more? Connect with us and let’s talk.
