Aira is announcing an exciting new partnership with Pneuma Solutions, a leader in accessible cloud solutions. This partnership will see Pneuma Solutions’ Remote Incident Manager (RIM) available to support Aira’s services. RIM is recognized for delivering the most accessible and efficient remote access solution for the blind and low-vision community. This integration is part of Aira’s commitment to providing our Explorer community with a wide range of accessible options during calls to best fit their needs and goals.
With RIM, a visual interpreter can remotely access an Explorer’s computer in order to assist with online tasks. While on an Aira call, Explorers can open RIM to receive remote help, and the visual interpreter will provide a secure keyword. The Explorer can enter the keyword and then receive assistance on their computer.
By using RIM with Aira, Explorers can streamline their workflows and accomplish tasks with more efficiency. RIM is compatible with Mac and Windows, as well as with screen readers, including Jaws, NVDA, Narrator, and Voiceover. To learn more and download RIM, please click here.
RIM support will be added and completed in July.
This integration ensures that all Explorers have access to top-tier remote assistance, which will increase collaboration and problem-solving alongside visual interpreters.
As with all Aira services, trust and privacy are a top priority. Information and data from a session using RIM are confidential and not shared. For more information please refer to our privacy policy and terms of service.
For questions on using this new RIM integration, please contact Aira Customer Care at support@aira.io or by phone at 1-800-835-1934.