Aira Desktop app

Welcome to the Aira Desktop app

A ‘ready for work’ productivity tool.

Aira Desktop app is a computer-centric browser-based application that provides the most convenient, secure and efficient way to access Aira’s visual interpreters in a friction free, fast time-to-task solution to overcome obstacles, and engage Agents on digital tasks directly from a computer.

Please remember, calls to Agents and corresponding time will be charged in the same manner as when you use the Aira Mobile app.

Let’s Get Started, Here’s the Link

This is a browser-based application, no download necessary.

How to Grant Permissions for the Aira Desktop app

Before you can share your microphone, webcam, or screen, you will need to grant permissions to the Aira Desktop app. For audio and video, you only need to grant permissions once per device and then you can seamlessly turn your audio and video on and off during your call, although screen share will ask for permission each time.

Instructions by Operating System

Although we have attempted to make the Aira for Desktop experience as easy as possible, some browsers and operating systems require special setup before you can use Aira on your computer. This page contains setup instructions first Mac and Windows, and then for each supported web browser: Chrome, Edge, Firefox and Safari.

Feature Updates (as of August 8, 2022)

Webcam and Microphone

  • When you call an Agent on the Aira Desktop app you can share your webcam. This allows you to work hands free on variety of tasks such as holding up objects for identification, reading, or observing.

Screen Share

  • You can share your screen with an Agent on a call. Today this functionality is limited to view only so the Agent cannot take control of your computer.  Should the need arise for remote control, the screen share allows for a speedy way to share the connection information on programs such as TeamViewer with an Agent. There’s no need to use the phone while you are on the computer.

Messaging an Agent – UPDATED

  • During a call you can talk to an Agent with messages. This can be useful when sharing information such as website URLs and other details.
  • NEW – You may also start a call with a message using the Attach Message or Files button from the home screen prior to placing a call.

Filesharing – UPDATED

  • NEW – Aira Desktop now supports the ability to share files and receive files from Agents. You can share files before placing a call and during a call.
  • To start a call with a file, simply select the Attach Message or Files button from the home screen prior to placing a call.
  • While on a call you may open the messages panel, and select the Attach File button and select the file you would like to share.
  • And, using the Attach Message and Files button on the home screen, you can now prepare your message and/or files prior to placing a call.

Location based Access Offers are now available on Aira Desktop! – NEW

  • Location-based Access Offers will be automatically applied if location tracking is enabled on your device.

Keyboard Shortcuts

  • To Mute Audio
    • On Windows Control + D
    • On Mac Command + D
  • To Turn off Video
    • On Windows Control + E
    • On Mac Command + E
  • To Start Screen Share
    • On Windows Control + Shift + S
    • On Mac Command + Shift + S
  • To Start Call
    • On Windows Control + Shift + U
    • On Mac Command + Shift + U
  • To End Call
    • On Windows Control + Shift + U
    • On Mac Command + Shift + U

Reporting Your Findings

We invite you to use the in app feedback form to let us know about your experiences.


Aira Customer Care is ready to answer your questions.  The can be reached daily between 6:00 am and 6:00 pm Pacific time at 1-800-835-1934.