Our Approach to Security
To begin your security review, visit our Trust Center to explore our security and compliance practices, and request access to detailed documentation.
Our Technology
Aira is a remote video interpreting service. Our industry-leading platform has two distinct apps:
Aira Explorer App
Aira Explorer is an app that provides on-demand visual interpreting for the blind and low-vision community.
Aira ASL App
Aira ASL is an app that provides on-demand American Sign Language interpreting to bridge communication between those who are Deaf and hearing.
What We Do
At Aira, we believe access to information is a human right. Aira breaks down accessibility barriers by providing on-demand video remote interpreting for both the blind and low-vision community, and the Deaf Community. People can download the Aira Explorer app or the Aira ASL app, and be instantly connected to a professional interpreter. Available 24/7/365, interpreters work with callers to facilitate more efficient communication and accomplish tasks together. Aira is proud to lead the way in delivering secure, on-demand, inclusive services that transform lives and open doors to new opportunities for all. Our customers are organizations that prioritize accessibility and offer our interpreting services free of charge to their communities and employees. Find out how to become a partner.
Contact Us
Specific info on privacy and security
Privacy and Security
At Aira, we are committed to protecting the privacy and security of our customers’ personal information. For more than a decade, we’ve operated with stringent privacy and security standards to protect the information of hundreds of corporate customers, including banks, private companies, and governments. Review the Aira Security and Privacy Whitepaper for more information about the policies, controls, and procedures Aira uses to reduce the risks and threats to the users, corporations, organizations, and schools that deploy our services.
Your Privacy
When our customer organizations use the Aira platform, they trust us with personal information. We help safeguard that information and protect their privacy through our privacy principles and practices. See Aira’s Privacy Policy for more information about:
- The information we collect
- How we use this information
- Who we share this information with
- Cookies and similar technologies
- Privacy rights and choices
- Monitoring, recording and retention of information
Responsible Use of AI
Aira’s commitment to protecting the privacy and security of our customers’ personal information includes a commitment to responsibly use Artificial Intelligence (AI) technology. See our Responsible AI Policy.
Security Center
Our Security Practices
A central part of Aira’s mission is to ensure that our clients’ and users’ data is completely secure, and only available to enhance the quality and experience of our services. We secure your organization’s data like we would our own banking and tax information. Following are many of the key processes and controls Aira has in place to keep your organization’s data safe:
All individuals who require access to Aira systems are authenticated and granted access strictly according to their job role and responsibilities, and on a least privileged basis.
Aira enforces strong password requirements including minimum password length, minimum password complexity, non-use of previously used passwords or their variants, and non-use of commonly used passwords.
MFA is enabled for accessing any and all systems that provide the MFA option.
Aira uses advanced encryption technologies to safeguard the privacy of our customers’ personal information and communications with our visual interpreters, ensuring your data remains confidential both in transit and when stored by Aira.
The Aira platform is hosted by an industry leading cloud service provider. With this comes the assurance of robust enterprise-grade security and regulatory compliance controls that help to protect Aira customers’ information. With the Cloud Security Shared Responsibility Model, the Aira platform undergoes regular security audits and penetration testing and receives updates to protect against potential vulnerabilities and cyber threats.
Aira processes credit card information and payments using Recurly, a PCI-DSS Level 1 certified payment processor. Recurly is certified at the highest level to ensure your credit card information and payment transactions are handled securely and in accordance with industry standards.
All interactions via Aira’s mobile device Explorer App and Aira ASL app are protected with built-in security features to ensure a safe and private user experience.
Aira follows a Software Development Life Cycle methodology to ensure that its software development practices are consistent and repeatable and include Information Security at every stage. This methodology helps ensure the integrity of the Aira platform and protects the confidentiality and integrity of Aira customers’ information.
Network and application cyber threats and vulnerabilities that could impact Aira customers’ information are identified through vulnerability scanning and network threat detection tools. Any identified threats and vulnerabilities are assigned severity ratings and are tracked and managed to resolution.
Aira is committed to ensuring the safety and security of our customers and employees. Through trust and an open partnership with the security community, we recognize the importance of vulnerability disclosures and whistleblowers to ensure safety and security for all of our customers, employees and company. Our responsible disclosure policy reflects our corporate values and upholds our legal responsibility to good-faith security researchers who provide us with their expertise and whistleblowers who add an extra layer of security to our infrastructure.
All candidates for employment or contract work are required to undergo background checks to identify indicators that could suggest a history of misconduct and the potential for putting Aira customer data at risk. All Aira workers, prior to gaining access to Aira’s network and systems (and annually thereafter), are required to attend Security Awareness and Competency training and to review and acknowledge company policies (including Security, Privacy and Compliance). Automated monitoring of all workers is performed to enforce these requirements.
All Aira employees, contractors, partners and third parties who will have access to Aira’s network and systems are required to attend regular Security Awareness and Competency Training. This helps ensure the proper handling and protection of the confidentiality of our customers’ information.
All parties who will have access to Aira customers’ confidential information are required to sign an NDA before being granted access to such information.
Report a Security Issue
Aira is committed to ensuring the safety and security of our customers and stakeholders. Any security vulnerabilities that might be found in Aira’s products can be reported by emailing Security@aira.io
FAQs
Aira is a video remote interpreting service. The service includes two apps. Aira Explorer is designed to assist individuals who are blind or have low vision by providing real-time access to human visual interpreters. Aira ASL is designed to enhance communication between the Deaf and hard-of-hearing community and the hearing by connecting users to ASL interpreters. Both the Aira Explorer app and the Aira ASL app (available in iOS and Android app stores) work together to connect Aira users with professional interpreters who can help them navigate the world through description or bridging spoken language (English, Spanish) and American Sign Language.
You can see a list of Aira Access partners at https://aira.io/our-partners/
Aira collects only the minimal amount of personal information that is necessary for providing the Aira service to our customer organizations and users. See the “Information We Collect” section of Aira’s privacy policy
Aira uses the information you provided to us in very specifically defined ways. For more details, see the “How We Use Your Information” section of Aira’s privacy policy
Aira may share your information in specific cases. See the “How We Use Your Information” section of Aira’s privacy policy for more specifics.
Personal information is securely stored in U.S. cloud-based data centers hosted by Aira’s top-tier cloud hosting provider.
Aira is headquartered in the United States, so it is necessary for us to process your information in the United States. The data protection and other laws of the United States may not be as comprehensive as those in your country. We rely on multiple legal bases to lawfully transfer personal data internationally. These may include your consent and EU Commission approved model contractual clauses, which require certain privacy and security protections.
Aira processes credit card information and payments using Recurly, a PCI-DSS Level 1 certified payment processor. Recurly is certified at the highest level to ensure your credit card information and payment transactions are handled securely and in accordance with industry standards.
You can email us your request at support@aira.io