Our Approach to Privacy and Security
At Aira, keeping your information private and secure is at the heart of everything we do. Through our Aira Explorer app, we provide on-demand visual assistance for people who are blind or have low vision. We also connect Deaf and hearing individuals through our Aira ASL app. Because you share live video and personal details with us, we use strict safety standards to protect everyone, including our corporate, banking, and government clients. In this post, we’ll look at the resources available to you, answer common safety questions, explain what certifications like HIPAA compliance mean for you, and share some practical tips for choosing visual support tools.
Helpful Resources for You
We believe that being open and honest is the best way to build trust, so we share plenty of information about how we protect your privacy. We offer detailed guides about our terms of service and technical setups. On our platform, people can only see the specific information they need to do their jobs. We also enforce strong password rules and require extra login steps, like multi-factor authentication, to keep outsiders away. You can feel confident knowing that your conversations and data are protected by advanced encryption whether they are being sent or stored. Plus, our cloud system is regularly checked by independent safety experts and continually monitored for threats by our automated safeguards.
Answering Your Safety Questions
People often ask us who can see their live video, how long we keep their information, and how we protect private details during a call. We take these questions very seriously. For example, when you pay for our services, we use a highly secure billing partner called Recurly, so Aira never stores your credit card details. We also build safety checks into every step of creating our software. We use automated tools that constantly scan for threats and fix issues before they can ever affect you or put your privacy at risk.
What Our Official Certifications Mean
Aira is officially HIPAA compliant, which means we meet strict federal laws for handling health and medical information securely. This certification guides how we manage all data. To keep these high standards, every Aira employee and contractor must pass a thorough background check, sign a strict privacy agreement, and complete regular safety training. We store all customer data in secure U.S. data centers and handle it according to international privacy rules, making sure your information is handled correctly no matter where you live.
Tips for Staying Safe Online
With so many visual assistance tools out there today, it is important to think about your digital privacy. When you choose a service, we recommend looking past just what the app can do and checking how safe it really is. Always look for platforms that encrypt your data, require extra login security, and have their systems checked by outside experts. Choose services that respect privacy rules and limit who can see your information. At Aira, we are proud to combine useful visual tools with top-tier security, so you can explore the world with total peace of mind.
Visit our privacy and security page to review your safety settings, read our guides, and learn more.
