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Aira Privacy Policy

June 28, 2018

We understand the importance of online privacy. This privacy policy explains the information Aira Tech Corp (“Aira Tech”) collects, how we collect it, and the purposes for which we use it. This policy applies to your use of our website, located at https://aira.io (the “Site”), the Aira mobile applications and other Aira software (the “Apps”), and the devices we provide to you (directly or through a third party), which may include “smart” glasses, wi-fi devices, and any associated software, peripherals, services and materials (collectively, the “Aira Hardware”). The Site, the App and the Aira Hardware are referred to collectively as “Aira.”

By accessing or using Aira you acknowledge that you have read, understood and agree to be bound by this Privacy Policy and our Terms of Service at https://aira.io/terms-of-service. If you do not agree, please stop using Aira immediately. Some words and phrases that are capitalized in this Privacy Policy (like “Session” and “Agent”) are explained in the Terms of Use.

The document and text below is organized into sections containing an overview along with a “learn more” button which expands to provide the details for that section. You can download a single PDF document by clicking this Link which contains both the overview and details in a single document.
 

Privacy Policy Highlights


 

Information We Collect

The information we collect includes:

  • Name and contact details.
  • Information you voluntarily and explicitly request us to store for your benefit only, such as passwords and any other security information used to access Aira or other services you ask us to access on your behalf.
  • Information you voluntarily provide by using the Aira service, like health, financial and demographic information.
  • Images that we capture with your permission or at your request.
  • Contents of your communications with us (during Sessions, via email, or through the Site).
  • Information you make available by linking your Aira account to your accounts with other platforms such as Uber and Lyft.
  • Information shared by others (such as Aira users who refer you to us, who let you demo their equipment, or who transmit information about you during a Session).
  • Information from Devices you use to access Aira including the IP address, device type, operating system and device identifier.
  • Website interactions (such as the pages visited on the Site, time spent on each page, and search queries).
  • Location information we collect to verify your proximity to Aira Access Locations or to assist you with navigation.

 


 

How We Use Your Information

Aira Tech uses the information we collect to:

  • Provide the Aira service to you.
  • Respond to your inquiries.
  • Send you service announcements or other administrative messages relating to the Aira service or your relationship with Aira Tech.
  • Improve the Aira services and our communications with you.
  • Comply with our legal obligations, enforce our Terms of Service and other policies, and prevent fraud.
  • Send you newsletters or notifications that you request.
  • Advertise and Market our products and services to you.
  • Process the Personal Data you voluntarily provide through Aira.

 


 

 

Who We Share Information With

We share your information:

  • With our vendors, which work with us to provide services on our behalf, but only to the extent necessary for them to perform services for us (for example, we work with cloud providers that store data for us, but they do not have access to your Personal Data).
  • As required by law or to bring a legal action.
  • With third parties as part of a merger, acquisition or other corporate transaction.
  • With your consent.

 


 

 

Cookies and Similar Technologies

Aira uses cookies, mobile identifiers, and other technologies to identify you or your device. We do this to store your preferences and settings, help you sign-in to Aira, and analyze Aira’s performance.
 


 

 

Your Rights and Choices

You have the right to make choices about our collection and use of your information. For example, you can control the Personal Data that you share through Aira. If you live in the EEA or the UK, you have specific legal rights relating to a request to review the Personal Data we have about you, request that we restrict our use of the Personal Data we collect, or request that we delete your Personal Data or stop using it for certain purposes. You can exercise these rights by contacting us at support@aira.io or by writing to us at the address below.
 


 

 

Monitoring, Recording and Retention of Your Information

We reserve the right to monitor your Sessions and Communication for quality control and training purposes. With some exceptions, we record the audio and video of each Session and retain these recordings for up to 18 months for quality control and training purposes, and to improve Aira. If you ask us not to record a Session, we will either stop recording that Session or let you know if we are unable to comply with the request. We will generally store other information associated with you until it is no longer necessary to provide the Aira service to you or until you ask us to delete it. We may retain certain information to comply with our legal obligations or enforce our rights. (Learn More)

Other Important Privacy Information

  • We are a U.S. company and the Personal Data we collect is processed in the United States. We rely on your consent and other EU Commission approved processes like model contract clauses as our lawful basis for all transfers from the EU to the U.S.
  • We do not intentionally collect information from children under age 13.
  • We use technical and organizational security measures appropriate to protect the information collected through Aira.
  • We are not responsible for your use of third party websites or apps.
  • We will notify you of any changes to our privacy practices via a notice on our Site or in your App.

 


 


Contact Us

If you have any questions or concerns about these Terms, please contact us by email at , or write us at:

Aira Tech Corp

4225 Executive Square, #400

La Jolla, CA  92037

support@aira.io