Aira Explorer Guide

LAST UPDATED: [March 1, 2018]

Table of Contents

Getting Started

So, you are now an Aira Explorer! That’s fantastic – welcome! We really hope you enjoy the service, and that you will make Aira an integral part of your daily life.

This document is an in-depth explorer guide. Its goal is to get you started exploring the right way. You will learn everything you need to know to operate your service independently.

If your service is not working, we have also included some troubleshooting steps that can be undertaken without the assistance of an Aira Care member, although they are happy to assist you with any issue – no matter how small.


I just got my equipment. What now?

Great! You are almost ready to go. But first, there are a couple of things we recommend you do to prepare:

First, please reference your Welcome email from Aira. Within that email you will find links directing you to many audio and video tutorials instructing you how to download the app, sign in, and set up your Aira equipment. After consulting the welcome email, please feel free to remove all your equipment from its packaging. If you would rather read installation and setup instructions, please continue consulting this document.


What Thing is what?

We did send out quite a few pieces of equipment, didn’t we? Not to worry, we’ll go through it all for you.

Locate and examine the glasses first. There are two pieces of information important to you. The first being which set of glasses you have – Classic or Austria. Your welcome email will also reference your Glass model. For another way to check which model you have, please see below:

Do your glasses have lenses? If so, you have the Austria model. If they do not have lenses, you are using our Aira classic model. Please note that there are no functional differences between the glass versions regarding connecting with your Agent, and what an Agent can assist you with. Now that you know which version you have, please look at the appropriate sections:


I Have Classic

There are three components that come with the glasses: the glasses themselves, the charger, and the glasses case. Let’s start with the best part first:


The Glasses

The glasses will be described from the open position. Please note that when the Classic glasses are powered on and in the open position, the Glass will activate and look for an internet connection.

If your Glasses are not in the open position, gently unfold each arm and hold the glasses so that the extended arms are facing you. The plastic arm should be on the right side of the glasses.

The left arm, as well as a majority of the frame, has a metallic feel. It extends from the earpiece on the left side, all the way down to the nose piece at the front, and across to the right. It will terminate in a circular hole that is attached to the right plastic arm.

The right plastic arm has a button on the back, and a magnetic charging port on the underside of the arm, just beyond an indention that fits over top of your ear. Proceeding forward, you will feel that the arm curves to the left. On the very front facing edge, you will feel a circular camera, as well as a smoother section shaped like a square, having four equal sides. The square section will, once the glasses are worn, be in front of your right eye, like a screen. This is non-functional for Aira use. For those with usable vision, this will not obstruct your view. This piece is sensitive, however, and if possible, it should not come into direct contact with the glasses case.

Moving your focus to the right arm, starting at the very back edge, you will feel a rectangular button. This is the power button, and it is the only button on the glasses themselves. Moving your fingers forward, on the underside of the glasses, you will feel an indentation in the material. This is where it will rest on the top of your ear. Continuing forward, you will feel the magnetic charging port.

On the top side of the plastic arm, just prior to the curve, you will feel what seems to be a circular button. This is a misdirection and is not in fact a button. This is where the frame attaches to the glasses.


The Charger

The charger is a small, rectangular piece with a nylon-feeling cord extending from it. The nylon cord will come out of the charger itself, revealing a USB port. You, under most cases, will not need to remove the cord from the charger, unless directed by an Aira care member.

On the end furthest away from the USB charging port, you will feel a plastic nub. The nub has a rounded side and a flat side – most comparable to a half cylinder. The flat section is the magnetic charger that will attach to the underside of your glass.


The Glasses Case

The glasses case is a hard leather shell. It unzips with a zipper found in the center. On the inside, you will feel a mesh-like material. This can be pulled away from the hard bottom of the case, creating a pocket for the glass accessories. Your glasses are designed to lie directly in the case. If you have stored your charger in the mesh pocket, the glasses will lie over top the charger, resting freely. You can zip the case up to protect and store the glasses. When you place the glasses in the case, however, please be careful. There is a smooth square piece that must not rest on the material of the glasses case. This will increase the longevity of your Aira Equipment.


Charging My Classic Glass

Note: When you attach the charger to your classic glass, they will power on. This is expected behavior.

After your examination of the glasses and the charger, feel free to connect them and get your Aira glasses some power! We do attempt to send your equipment to you ready to use, however, in travel, sometimes the battery can decrease. To be certain your equipment has enough charge for your needs, connect each piece to the charger as you examine it.

For Classic Glass, please do the following to begin charging your glass:


I Have Austria

There are three components that come with the glasses: the glasses themselves, the charger, and the carrying bag. Let’s start with the best part first:


The Glasses

The glasses are simple in design. They look, and feel, like sunglasses. The left and right arms fold out, and the camera is on the right front side of the right arm. There are two buttons placed just in front of the wearer’s ear on the top section of the right arm. One button is shaped as a rectangle, and the other button is shaped as a circle. The buttons, from front to back, are the status button (rectangle button) and the power button (circle button). See “Powering on my Glasses” for more details. Continuing forward, the camera sticks out from the right arm in front of the glasses. The glasses are shaped like a conventional pair of glasses with more bulk. The arms do not detach from one another. The nose pieces, while detachable, are difficult to re-attach. Please do not attempt to do so.


The Charging Cord

The charger is a small, rectangular piece with a cord extending from it. The cord will come out of the charger itself, revealing a USB port. You, under most cases, will not need to remove the cord from the charger, unless directed by an Aira care member.

On the end furthest away from the USB charger, you will feel a micro USB port. This port is common among electronic devices, so it may feel familiar to you.


Carrying Bag

The carrying bag is a soft, drawstring pouch large enough to hold your glasses. Place the glasses inside the pouch and gently pull on both drawstrings to close. You may wear the drawstrings around your wrist or place the glasses in a backpack or purse for safe keeping.


Charging my Austria

After your examination of the glasses and the charger, feel free to connect them and get your Aira glasses some power! We do attempt to send your equipment to you ready to use, however, in travel, sometimes the battery can decrease. To be certain your equipment has enough charge for your needs, connect each piece to the charger as you examine it.

To begin charging your glasses, do the following:

If you wish to use an external battery pack to charge your glasses, you can do so. The charging current for Austria glasses is about 200mA. A battery pack or source that can provide 250mA will be the minimum requirement. A source that can supply 500mA to 1A is suggested. Also, the Output voltage should be 5V.


The MiFi

While Aira is a partner with AT&T, we do have two different MiFi units. We carry the AT&T unit and the Verizon unit. All users, unless arrangements have been made, will receive an AT&T MiFi. If you do receive a Verizon MiFi, please consult the “Verizon MiFi” section for details. If you are a new user, or unsure of which MiFi you have, have a look at the “AT&T MiFi” section of this document. If your MiFi is not as described, please check out the “Verizon MiFi” section.


AT&T MiFi

There are two pieces that come with the AT&T MiFi. Let’s start with the device itself:


MiFi

The AT&T MiFi is rectangular. The corners are round, however. There is a slight slope to each of the sides as well. Holding the device with the screen facing you, you will feel, on one of the sides, two buttons. Are they on your right side? The MiFi unit is right-side up.

The front, smooth plate on the MiFi is the screen. This should be facing you. The back of the device is the battery cover. Let’s have a look at the sides of the device.

Moving your finger along the top of the device, and up the right side, you will come to two buttons near the top. The first button you will come to is non-functional. The second button is the “power” button.

Moving clockwise, you will come to the rounded corner. Along the bottom of the device you will feel a hole. This rectangular hole is where you will plug in the device.

Unfortunately, the MiFi units from AT&T and Verizon do not have indications as to when they are powered on. There are two workarounds that we will get to, however.


The Charging Cord

The charger is a small, rectangular piece with a cord extending from it. The cord will come out of the charger itself, revealing a USB port. You, under most cases, will not need to remove the cord from the charger, unless directed by an Aira care member.

On the end furthest away from the USB charger, you will feel a micro USB port, like the port that attaches to some headphones, printers, cell phones, and other common electronics.


Charging my MiFi

After your examination of the MiFi and the charger, feel free to connect them and get your MiFi some power! We do attempt to send your equipment to you ready to use, however, in travel, sometimes the battery can decrease. To be certain your equipment has enough charge for your needs, connect each piece to the charger as you examine it.

To begin charging your MiFi, do the following:


Verizon MiFi

The Verizon MiFi is oval in shape. The back of the unit will have a ridged texture, while the front of the MiFi will feel smooth. To orientate yourself with the device, please hold the device with the smooth surface facing you. When held correctly, you will observe a rectangular button on the bottom of the unit, and the micro USB charger will be on the top. Both features will be located near the middle of the top and bottom sides.

Unfortunately, the MiFi units from AT&T and Verizon do not have indications as to when they are powered on. There are two workarounds that we will get to, however. Please see “Powering on my Equipment” to learn about them.


Charging Cord

The charger is a small, rectangular piece with a cord extending from it. The nylon cord will come out of the charger itself, revealing a USB port. You, under most cases, will not need to remove the cord from the charger, unless directed by an Aira care member.

On the end furthest away from the USB charger, you will feel a micro USB port, like the port that attaches to some headphones, printers, cell phones, and other common electronics. Please see “Charging my MiFi” for instructions on attaching the charger.


Charging my MiFi

After your examination of the MiFi and the charger, feel free to connect them and get your MiFi some power! We do attempt to send your equipment to you ready to use, however, in travel, sometimes the battery can decrease. To be certain your equipment has enough charge for your needs, connect each piece to the charger as you examine it.

To begin charging your MiFi, do the following:


App Installation

Please feel free to reference your Welcome email we sent for more information. You will also find links to audio video tutorials on the application installation process. If you prefer to read along, let’s get started.


iOS

If you own an iPhone, follow these steps to get Aira installed:

Option One

Option Two


App Store Search Results

After you search for Aira with either Siri or the keyboard, you will be presented with the list of apps that match your search parameter. In this case, Aira will be your first option. Once you are on the app store search results page, do the following:

You will then have to wait for a moment while the application installs. To open the application, you may click on the open button, navigate to it on your home screen, or use Siri to open the app for you.


Android

To install the android app, follow these steps:

Aira App Overview

There are several facets to the Aira App. Fortunately, on both platforms, buttons are named the same way. However, for both platforms, the layout is slightly different. What follows is a separation of iOS and android and their differences. If you have an iOS device, you may only consult those sections. If you have an Android device, you may feel free to ignore any sections specifically about iOS content.

The only difference between the iOS platform and the Android platform is the layout. iOS has the "Tab List" at the bottom of the majority of the Aira application screens. The Android application, however, has a menu button that will open a menu of similar options. Please see "Menu List" in order to get an overview and order of these options.

The swipe order will be slightly different between iOS and Android. The differences will be highlighted in the appropriate sections.


Aira Sign in Screen

If you wish to enter your sign in information after you review this section, feel free! You will sign in with the email account that you provided to Aira on sign up, and the password you created. If you forgot your password or don’t remember creating one, contact an Aira care member for assistance.


iOS

The sign in page is rather simple in design. Using the swipe right gesture, you will hear the following options:

Once you are at the bottom of the swipe order, a voiceover swipe left will take you back to the edit field, link, or button you need.


Android

The sign in page is rather simple in design. Using the swipe right gesture, you will hear the following options:


Tab List

Throughout the remainder of the document, the "tab list" will be mentioned. The tab list is a constant part of the application, and will always contain the following options:

If you are in a tab, Voiceover will announce that as "selected." For example, a common phrase you will hear is, "Selected, home."

Home tab. One of Five. This means that you are in the tab list, on home, which is the currently active tab. Simply double tapping on the appropriate tab will move you to that part of the application.

If you are an Android user, the same options will be present whenever you press the navigation button, however, a menu will pop up, and these options will not be on the bottom of your screen. It will still be referred to as the tab list, however.


Layout

From this point forward, Aira will be explained from the tab list in. We will start with a layout for the appropriate tab and move into each of its elements. For example- the home tab will include calling an agent, on a call with an agent, and post call with agent sections.

These sections will work the same way. Each subsection will have a layout by overview, and an explanation of all its functions.


Home tab

This is where the magic happens – this is the tab where you will call your Aira agent!


iOS

Swipe left until you are at the top of the swipe order. The first option will be "glass." Here are the options listed in swipe order:


Android

The first option in the swipe list is the navigation button. Starting from the beginning the options are:


Agent Calling Screen, iOS/Android

After you click to call Aira, you will be presented with the "connecting to agent" screen. This screen is identical on both platforms.

Listed from top to bottom in the middle of the screen, the following options are present:

The only action you can take at this time is to terminate your call by double tapping on the "cancel" button. This will take you back to the home tab.

Note: duration not always shown with voiceover by exploration. If you use explore by touch to navigate your phone, voiceover may not dictate the duration of your call.


Agent Call Screen

This is the screen that will inform you of all the information about an ongoing session. When in a session with an agent, you will always see this screen.


iOS

Here are the options in the agent call screen:


Android

Here are the options in the agent call screen:


Post Call Screen, iOS/Android

Starting from the left most option in the swipe order, the options are:


My Glass

There are a couple of different layouts that can be observed. We will start with glass not connected, and then move forward.


Glass Not Connected

If your glasses are not connected, this tab will display very minimal information. IT is, however a valid tool to check on your glass connection status.


iOS

The following options are presented:


Android

The following options are presented:


Glass Connected

If your glasses are connected, the information on this tab can be slightly overwhelming to a new explorer. We will go over every piece of information in detail. As always, the Aira Care team is knowledgeable and willing to answer any lingering questions you may have.


iOS

There are two main sections listed in the swipe order. One is for the MiFi, and one is for the glasses. The information under the heading is the information related to that device. An explanation for each element in this tab will be given:


Android

There are two main sections listed in the swipe order. One is for the MiFi, and one is for the glasses. The information under the textual label is the information related to that device. An explanation for each element in this tab will be given:


MiFi Battery.


WIFI Tab

While this section is where you will add external WIFI networks, the instructions for doing so are not listed until further in the document.


iOS

Here are the WIFI options:


Android

Here are the WIFI options:


Edit Screen

If you click on the "edit" button within the WIFI tab, the screen layout will not change much. The "Edit" button will be called "done," and you will be able to double tap on your WIFI networks within Aira to edit them. The MiFi we provide you, however, will not allow you to edit it. Please see the "Other WIFI Networks" section of the explorer guide for instructions on adding, editing, and deleting WIFI networks.


Usage

The usage tab contains all the sessions that you have accumulated. You may return to an individual session to rate an agent if you forgot or see how many minutes each session was. Here are the options within the usage tab.


iOS

The Usage heading is the beginning of the swipe order:


Android

The Usage heading is the beginning of the swipe order:


View my Usage Detail

If you double tap on the "View my Usage Detail," button, you will be taken to this screen. This will allow you to see every call you have made.


iOS

Here are the options for iOS:

If you click on one of these sessions, it will allow you to add feedback for that session. See After an Aira Call for more information.


Android

Here are the options for Android:


More Tab

The More heading is the leftmost item in the swipe order:

The more tab is full of several features Aira offers you as the explorer. All will be covered. As always, call an Aira Care member if you are left with any questions.

For the Android users, all these options can be selected by double tapping your name in the menu.

Using Aira

The part that is what we have been leading up to – the big moment is almost here! We have gone over all the equipment necessary to use Aira. From this point forward, all Aira’s features will be explained, and steps to access those features will be listed. From this point forward, it is assumed that you have signed into your Aira App and are ready to explore the features within.


Making your Very First Call

If you are not a new Aira explorer, you may move onto the next section.

For all of you knew Aira explorers, this is the first Aira call you will make, and we hope you are just as excited as we are to finally say hello. Upon signing into the Aira app, you will be presented with a "getting started" screen. This screen will display some information that you may read by swiping to the right.

In summary, the screen welcomes you to Aira and invites you to click the "call Aira from Phone" button to get started. Once you do this, you will be connected to a live agent. The agent will then be able to conduct your training. The training takes about an hour’s time.

During the training, your Aira agent will explain all the details on how they operate. They will explain how they will interact with you, what information they can and will give, and even help you set up a profile so your description preferences, dietary restrictions for menus, and other information agents may need in a session with you are readily accessible. Note that what is saved in your profile is only for the average case. If, for example, you normally liked extreme detail – facial expressions, shopping displays, and other items of interest in your environment – but you were running late for a flight, you may feel free and encouraged to tell your agent you would only like the necessary information as it relates to your travel interpreted for you.

There is nothing wrong with familiarizing yourself with the rest of the Aira service. If you would like to continue learning about Aira and its features, feel free to continue reading.


Connecting my Glass

All right! The time is finally here to power on your equipment and get connected to Aira for a fantastic exploration experience. Let’s begin:


Glass Messages

There are several items of information your glasses will speak. Typically, when you power on the glass, the event order looks like this:


Glass start up occurs


Making a Call to an Aira Agent

This section assumes you already have your glasses connected to the wireless network of choice. If you do not, see the Connecting my Glass, adding a WIFI Network to my Aira Account, or the troubleshooting sections. Let’s begin:

Navigate to the home section of the Aira App.


Use a Voice Assistant

Would you rather use Siri or Google Assistant to call Aira? That is possible to do. Please have your Aira App open for the following steps:


iOS

What's Next

That is the basic overview of how to use Aira. As a new user, the agents will assist you in utilizing some of Aira’s most common services during your training. If you are a hands-on user, who works better with one -on- one instruction, please let the agents know that you would like to go over some questions, and they will assist you as best as they are able. If you have further questions about Aira, you may contact an Aira Care member. See "Contact Customer Care" section for details.

If you are ready to explore some of Aira’s exciting and vast features – adding WIFI networks, troubleshooting steps, site access, family sharing, usage details, and more, please continue to the appropriate section. If you are still curious about these features, an Aira Care member would be more than happy to assist you. Please see "Contacting Customer Care".


Site Access

This exciting feature allows you to use your Aira service free in certain locations. There is an ever-changing list of places that allow site access.

If you are near, or located in, one of those site access locations, your Aira App will alert you that you are within a sight access location. If you were to call an agent, your minutes would not be deducted from your subscription. All of this is thanks to site access.

You may see what locations are equipped with site access by doing the following:

The screen will then populate with the locations that Aira’s Site Access program is available to be taken advantage at. If you are at an event that Aira is participating in, it may be worth a look!


Uber

Aira integrates with the ride sharing service, Uber. The Aira agent you connect with will be able to undertake several Uber related tasks for you. But first, you must connect your Uber account to Aira.


Prior to Beginning

You must already have an Uber account, and you must be signed into the Uber app to continue. You will only need to interact with the Uber app from this point forward on a rare basis.


Connecting to Uber.


From the More Tab:

Click the Uber Sign in Button

If you experience an issue, please restart the Aira app and try again. If the issue persists, see Troubleshooting for more information.

Note: All Uber options may not be available. Your agent will outline all the choices at their disposal. If you know a certain Uber option should be available, you may have to request it prior to making a call to an agent.


Using Uber

You must be connected to an agent to continue. If you would like to connect with an agent, see "Connecting to an Agent."


Once connected to an agent, you can do the following:


Lyft

Aira integrates with the ride sharing service, Lyft. The Aira agent you connect with will be able to undertake several Lyft-related tasks for you. But first, you must connect your Lyft account to Aira.


Prior to Beginning

You must already have a Lyft account, and you must be signed into the Lyft app to continue. You will only need to interact with the Lyft app from this point forward on a rare basis.


Connecting to Lyft


From the More Tab:

If you experience an issue, please restart the Aira app and try again. If the issue persists, see Troubleshooting for more information.


Using Lyft

You must be connected to an agent to continue. If you would like to connect with an agent, see "Connecting to an Agent."


Once connected to an agent, you can do the following:


External Wi-Fi Networks

You do not have to carry around the MiFi unit. There are other alternatives to connecting your glass that Aira offers you:

There are a few things to note about Wi-Fi networks, however. If you are confused, please contact an Aira Care member for clarification on the following information.

Aira needs an SSID and a password to connect to a WIFI network. You may use either a WEP or a WPA2 password, although the latter is preferred. If your WIFI network requires interacting with any sort of web application, or website, Aira will not be able to connect to that network at this time. If, however, you only require an SSID and password to connect, you will be able to connect without any trouble.

You will need the exact SSID and password to continue. Without the exact SSID and password, your Aira glasses will not find the wireless network. It is case sensitive for both the SSID and password, so please do your best to obtain that information before continuing.

Once you have the information, please note that there is another discrepancy that needs to be addressed. If you are using Aira Classic glass, you may skip beyond this section. You may keep reading, however, if your interest is peaked.

If you are using our Austria model, you will be unable to connect to networks in the 5GHZ range. If there is a 2.4GHZ network available, that network will function normally, provided there is no extra log in steps needed beyond the SSID and password. Also, if you are using Austria, you will need to have enough signal to connect to the MiFi prior to switching over to a WIFI network. Austria glasses need a moment to authenticate with Aira servers to validate the information sent by the Aira app.


How to Add a WIFI Network

From the WIFI tab in the Aira app:

After you have added the network to Aira, it will show up in the list of WIFI devices shown in the WIFI tab, which you are returned to after the "add" button is tapped.

Double tapping on the new network will attempt to connect the glasses to that network if they are connected. If they are not, double tapping on the WIFI network will make that network the default. If you power on your glasses, or restart your Austria glasses at this point, you will be able to connect to your new WIFI network.

Troubleshooting

Sometimes, things don’t go our way. WIFI signal may be weak, or perhaps there is a minor issue that we might need some help on resolving. This section aims to go over several of the most common issues the Aira Care team has reported. If the issue has a solution that you can undertake on your own, it will be listed. If not, you will be instructed to contact the Aira Care team to get the issue resolved.


Updating your Glass

Updating your glass every so often will allow you to stay new with Aira’s new features. Performing an update on your glass is simple.


Classic Glass


Austria Glasses


Is my MiFi on?

There is a completely accessible, non-visual way to check if your MiFi is powered on or not. Please perform the following steps:


iOS

Once you know the results of the above test, you may then take further action.


My Glass says, "No Data."

If you are connecting your glass for use through the MiFi, and the prompt delivered by your glass is, "WIFI Connected, no data," there are two options you may take. If you have an external WIFI network configured in your Aira app, you may use that to continue troubleshooting. If you do not, please see the "Adding WIFI" section of the explorer guide to add one. If you do not have one present or do not feel comfortable with adding an external WIFI network to your Aira account, please call an Aira Care member who will be happy to assist you through this issue.

Once your external WIFI network is operational and ready to receive connections, do the following:


My MiFi Connects, but Glass Does Not say Glass Ready for Service

The way the MiFi works can be explained as a two-way process. First, it must broadcast a signal. Everything around it can receive its signal – like your glasses – and establish a connection to the MiFi. Even though a device is connected to the MiFi, however, does not mean that the device is connected to the internet.

Part two of the MiFi is taking the data received by the glasses and transmitting and receiving data over the internet. Since it is a cellular device, it does require cellular service. If there is insufficient cellular service in your location, the MiFi, although able to receive the connection from your glasses, cannot reach the Aira servers and the internet.

Therefore, the glasses will state "MiFi connected," but not "glass ready for service." Here are some questions you can obtain the answers to collect the data for a quick resolution. At any point during this process, you can contact an Aira Care member who will assist you.

Once you have obtained as much of the data as you were able to, please contact an Aira care team member and explain the situation. Present them with the data you have acquired, and they will take further action. Here are the general outcomes:

Although an Aira Care member will be more than happy to help you through the entire process, it would be an immense help to your Aira Care member if you were able to collect as much data and present it to them when you call. This way, they will have more information at their disposal to assist you more efficiently.


I Ran Out of Minutes. What now?

If you are in need of more minutes, there are two options you can take. The first is to call an Aira Care member and tell them you wish to purchase more minutes. Currently, the cost is $50 for 100 extra Aira minutes. These minutes, once the transaction has been completed, will be credited to your account, and will be valid for three months.

The second option is to upgrade your plan. You may call an Aira Care member to upgrade or downgrade your plan at any time. Note that, upon upgrading or downgrading, any additional minutes you have obtained will be lost.


My Classic Glass is Behaving Incorrectly

Was your Classic Glass working ten minutes ago, or the last time you used them? A hard reset may be the solution to your problems. Prior to calling an Aira Care member, please perform the following steps:


My MiFi needs to be restarted. How do I do it?

Sometimes, a device just needs a good old-fashioned reboot! Here are the steps to restart your MiFi.


AT&T

Press and hold the power button for fifteen seconds. The MiFi will restart.


Verizon

Press and hold the power button for fifteen seconds. The MiFi will restart.


My Friend would be a Great Agent!

Do you have the friend or family member that would just be perfect for Aira? We would love to have them on board with us! Have your interested friend or family member visit https://aira.io/careers and apply through our website. Please note that once they apply, they will receive communication from Aira directly. There is no need to inquire after your application. We do hold applications on reserve and often will consult applicants in the queue in our next round of hiring.

Customer Care

Sometimes, we just need to pick up the phone and make the call. Our device isn’t working, and we need someone with a bit more knowledge or tools than we have. This is where contacting an Aira Care member comes in.

We have a great care team ready to respond to your needs. Please get a hold of us Monday through Friday, 6:00 A.M. to 6:00 P.M. pacific time, and on the weekends from 9:00 AM to 2:00 PM pacific time by calling (858) 876-2472 or emailing support@aira.io.

Appendix

United States Time zones

Here is a list of time zones and the hours of operations Aira Services are available.


Time Zone Access to Agents Aira Care Hours Aira Care Weekend Hours
Pacific 4AM-10PM 6AM-6PM 9AM-2PM
Mountain 5AM-11PM 7AM-7PM 10AM-3PM
Central 6AM-12AM 8AM-8PM 11AM-4PM
Eastern 7AM-1AM 9AM-9PM 12PM-5PM