Jenine Stanley Named Aira’s Director of Customer Communication

January 27th, 2021

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It is with great excitement that I announce the promotion of Jenine Stanley to Director of Customer Communication.  In this role, she’ll drive the communications and conversations with our customers and community.  Her deep communications experience, tech prowess and personal commitment to accessibility are a few of the many reasons I’m happy to have her on my team.  I asked Jenine to share her thoughts with the prompt “Why Aira, Why Now?” and this is what is what she had to say:

Jenine Stanley Aira’s Director of Customer CommunicationI grew up legally blind but with a lot of usable vision. When I lost that vision to glaucoma, I’d just been introduced to a “talking computer” and wanted one. Assistive technology played a crucial role from that point on in my life.

I’ve worked in radio, call centers, as a grants administrator and as a community manager and throughout those many jobs, my agency as a person was most important to me. Being able to perform as many job duties as possible using all the tools at my disposal honed my skills and maintained my interest in what could be done next.

I heard about Aira upon its initial start and thought “Oh great, another service here to save us.” Sadly many products meant to be assistive technology are in fact things sighted people think blind people might want or need. Luckily I began to hear from friends who had the Aira service about how different it was in approach. It wasn’t just the technology but the company attitude toward blind and low vision customers.

I got my first Aira gear in June of 2017 and have never looked back. It was a liberating service and when I read about people discovering it for the first time, I thought of all my years working in the guide dog industry. When people worked with dogs and felt the power of two beings  working together to accomplish a task, it was magical. Aira provides those same magical moments. It’s not about inspiration; It’s about discovery.

Aira has lived up to its product though at the corporate level. It’s been the most inclusive place I’ve ever worked and I’ve met some of the kindest and most talented people here. It’s not about disability at Aira but ability and what you can contribute.  Our agents, developers, customer care team and executive staff are all about being genuine and sincere when it comes to making a service people can rely on.  Looking back on one of the most challenging years for many of us, it was my most creative year, spurred on by our customers and a commitment to supporting all of the communities we serve. I’m looking forward to many more.

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