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Aira News August 2021

August 16th, 2021

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Our newsletter has a new look and we’re moving to a monthly cadence based on your feedback. This newsletter will be published during the third week of the month.

Products & Features

This is where you’ll find announcements about changes to our service or new offerings in our app, including promotions. We have two important pieces of information to bring you this month.

Introducing Aira Wallet

Aira Wallet is a new payment feature that gives you the opportunity to use multiple payment methods for your monthly Aira service.

With Aira Wallet, you can specify primary and secondary payment methods. For example, your monthly subscription fee can be applied to one charge card and the charge for additional minutes can be applied to another card. You can have a primary card and a secondary card for each subscription.

Aira Wallet is available for immediate use in all of our markets. In order to take advantage of this new feature, you will need to contact Customer Care to set up and manage this in your account on our payment platform.  Eventually the ability to specify multiple payment methods will be in the Aira app itself.

Terms of Service Changes

Effective immediately, we have updated our terms of service. You will notice a prompt to agree to the new terms before continuing in the Aira app. Here are the sections that have changed.

  • refinements to the policy on street crossings
  • clarification of unacceptable behavior
  • clarification of using your account to demonstrate the Aira service

You can read the complete Terms of Service document at Our Customer Care Team can also answer questions about these updates.

August Agent-Voted Promo – Home Improvement

This month you can tackle those home improvement chores, like setting HVAC and security system controls, cleaning or checking the yard and gutters. These promotions are suggested and voted on by our agents, based on tasks they enjoy completing with you. Thanks to Agent Ginger for this month’s winner.

You can make 4 calls from now through August 31. Each call can be up to 15 minutes in length.

For more about our Agent-Voted promos, tap on “Apply a Free Offer” on the home screen. Then tap on Promotions.

Access Network

We’re proud to call the University of Pennsylvania an Aira Access Partner. Penn Museum, an archaeology and anthropology museum at the University, has added Aira to their menu of experiences. By offering Aira’s visual interpreting, the Museum is able to make their highly visual virtual lecture series more accessible and inclusive to the broadest population.

The Penn Museum events calendar can be found here:

There’s something for everyone from general interest to deeply expert topics. If something of interest doesn’t include the word virtual in its title, check the location, it may also be offered virtually.

Agent Feature

Meet Aira Agent William S.!

  1. Where are you agenting from?
    “I live on the Eastern Shore in Maryland.”
  2. Can you tell me about your favorite type of Aira call to take?
    “My favorite call is anything tech or computer related.”
  3. What do you want the Explorers to know about you?
    “I hope one day to finish my Associate’s degree and complete my Bachelors in Information Systems Technology.”
  4. What do you love about being an Agent?
    “I love helping our Explorers and completing tasks together they thought would be much harder or near impossible.”
  5. Do you have any pets?
    “I have one cat, Marlena Mae; she was a stray cat that walked into our home one day and has been with us ever since.”

Exploring the World

This is the place to share tips, tricks and customer stories.

Gear Recommendations

We asked our customers to recommend the gear they use and love to enhance their Aira experience.

Iris shares two pieces of gear she finds useful.

Apexel 170-degree Super Wide Angle Lens:
Type of product: Clip-on lens

“Though I have to take off my Pixel 4A 5G’s case to use this lens, I feel secure in doing so. The clamp holds the lens securely onto the phone’s body, and the travel wallet, the next item, keeps the phone stable.”

Passport Holder by YOMO:
Type of product: Travel wallet/pouch

“Along with the wide angle lens, this travel wallet keeps my phone stable and safe. During Hands-free use, the phone sits in the largest pocket, the one with the velcro flap. The lens keeps the phone from sliding down into the wallet. And when it’s properly adjusted, it’s just as stable as a chest mount.”

Thanks Iris.

Contact Us!

For information on anything above or for any questions related to our service, contact our Customer Care Team.

US & Canada: 1-800-835-1934
Australia: 1-800-765-096
New Zealand: 0-800-425-451
UK: 0-800-046-5668

Your Aira Team